Piscataway, NJ (PRWEB) September 26, 2012
iTeleCenter launched a new version of its back office making it the most user-friendly virtual phone system in the industry. iTeleCenter’s already powerful call forwarding feature is now even easier to manage. Calls coming into a customer’s toll free number can be forwarded to multiple numbers each with their own availability schedule.
The most notable changes are evident on the application’s Inbox page; bold images mark the tabbed menu choices across the top of the page. The Inbox is easier to parse with its alternating rows of lighter and darker blue. Messages can be played by a simple mouse click and received faxes can be viewed as well right from the Inbox. Navigation has been enhanced with menu tabs that guide users through different areas of the back office. Notification via phone, email or text message when new messages are left has not changed but the user interface is more intuitive and easier to set up.
Customers are encouraged to customize the greetings their callers hear when they call. The new interface presents users with clear instructions for doing so. There are directions to record a greeting over the phone, upload an existing recording from their computer, record a greeting using the microphone on their computer, or order professionally recorded greetings through the voice studio.
Video tutorials are available throughout the website. Although most areas are extremely easy to use without explanation, these tutorials offer step-by-step directions just in case. iTeleCenter has taken customer service to a new level with this redesign – their customers’ needs have been addressed and the ease-of-use is sure to be appreciated by all.
iTeleCenter was founded in 1992 by entrepreneur Paul Champaneria who wanted to build a company that catered to the needs of virtual companies, direct salespeople, affiliate marketers, real estate professionals, and all forms of home-based or small businesses. iTeleCenter is a virtual phone system that provides individuals with the ability to utilize toll free phone numbers, locally based numbers, or vanity numbers, with call forwarding and voicemail that make professional life a little easier. With the best in customer care and service, along with the latest and most innovative features, it’s a must have for professionals who want to compete on a regional or national level, whether it’s a one-man operation or a million-dollar corporation.