Top Notch Roofing Wins 2012 Talk of the Town Award for Excellence in Customer Service

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Pennsylvania roofing contractor earns top marks from customers for its outstanding customer service, thereby winning a Talk of the Town Customer Satisfaction Award.

Top Notch Roofing, LLC has earned a 4.5-star rating for providing excellent customer service, in turn winning the prestigious CMUS Talk of the Town Customer Satisfaction Award in the Roofing Contractors category.

The Talk of the Town Awards, presented by Talk of the Town News, Customer Care News magazine and Celebration Media U.S. (CMUS), honors companies and professionals that provide excellent customer service as reported by their customers through no-cost, user-review websites, blogs, social networks, business rating services, and other honors and accolades. This data is analyzed by a team of researchers who calculate a company’s CMUS Power Rating™. Only those that receive a 4-star to 5-star rating receive the CMUS Talk of the Town Customer Satisfaction Award.

Top Notch Roofing provides roofing, gutters, capping, decks, windows, doors and framing for the greater Philadelphia area. Although only taking the name Top Notch Roofing in 2005 when David Shaw took over the family business, the company was established in 1949 as Duffy Home Improvement by Shaw’s great grandfather, John Duffy, Sr., and offers more than 60 years of experience.

“Most of our Top Notch Roofing Staff has been in the industry for 20-plus years, and we bring extensive knowledge and experience to the greater Philadelphia area,” says Shaw. “Those factors have allowed us to keep our doors open for all these years.”

According to Shaw, the company’s mission is to provide customers with the highest quality of materials, customer service, knowledge and experience, all while finding the best possible solution for their roofing and contracting needs. “At Top Notch Roofing we have a commitment to the community and take pride in the quality of service and materials we provide for our customers,” he says. “We are CertainTeed and BITEC certified, which allows us to provide our customers with the best manufacturer warranties.”

Shaw says the company is built on the foundation of customer satisfaction and word-of-mouth referrals, which is evidenced by winning the Talk of the Town Customer Satisfaction Award. “We believe that businesses should serve their customers to the best of their ability with high-quality customer service,” he says. “We know that maintaining a home is a long-term investment, so we are happy to answer any questions customers may have, whether it be for their roofing or siding needs, windows or doors, capping or chimney work. We are here to help them through this time by providing informative manufacturer literature, answering any questions, going that extra mile to make sure it’s done right the first time.”

Shaw attributes winning the Talk of the Town Award to the company as a whole, as well as the company’s drive to provide customer service that exceeds expectations. “When we succeed it’s because we all worked together as a team,” he says. “We are a unit — a family here at Top Notch Roofing. And once you become a customer of Top Notch Roofing you are part of the Top Notch family.”

Top Notch Roofing is located at 210 West Chester Pike in Havertown, PA. For more information, call 610-356-8622 or go online to

About the Award and Sponsors:
This is the fourth year CMUS, Talk of the Town News and Customer Care News have honored companies for achieving high levels of customer satisfaction with the Talk of the Town Awards. Businesses eligible to receive the award include, but are not limited to, beauty salons, spas, restaurants, bakeries, dentists, auto repair facilities, veterinarians, home repair and improvement contractors, florists, hospitals, and physicians.

For more information about the award or its sponsors, please contact CMUS and Talk of the Town News at 877-498-6405 or go online to

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Jamie Rawcliffe
Talk of the Town News
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