The Community Gateway CIC ask why health and social care providers might not be adequately meeting their safeguarding duties and not even realise it.

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Throughout November a social enterprise, The Community Gateway (TCG) is providing a free telephone based ‘health check’ to commissioners and providers.

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Building a Better Future, Together, Today

By providing expertise at no charge, funded through our CIC36 surpluses, represents a great way for TCG to reinvest surpluses as a social enterprise, and sets us apart from most other traditional professional services organisations.

Just a little over a year ago an Inquiry by the Equality and Human Rights Commission (EHRC) in to Care provided to people at home exposed some shocking insights in to the way vulnerable people are cared for. The images of Panoramas investigation in to Winterbourne View still shock. However negligence and abuse can take many other forms including the case reported in Scotland of a service user who had dementia receiving more than 100 carers in one year. Clearly this can create a situation where the risk of a safeguarding issue is far more likely. The Community Gateway’s ‘health check’ service being offered as a telephone assessment helps ensure your services are safer and more efficient.

Whilst there is evidence of good quality professional care, and outstanding examples where carers in particular are ‘angels of kindness’ for many, the general findings of the EHRC inquiry for many did not come as a great surprise. One year on this situation has not changed significantly and the real surprise may be that in services that appear sound, are CQC registered, inspected and audited by a Commissioning Authority, still have vulnerable people right now who may not be receiving adequate or suitable care and no one knows about it. The families, commissioners and providers of these services are unlikely to know until there is a significant crisis triggering a review or investigation, and the TCG health check, through a simple 30-60 minute review could help to avoid this mistake.    

Former CSED (Care Services Efficiency Delivery) advisors from Department of Health, now The Community Gateway CIC are offering throughout November 2012 a free of charge review of services through a simple telephone ‘health check’, drawing on decades of experience in the care sector, to provide a holistic view. The service is aimed at people in Senior roles sponsoring significant change or modernisation programmes within their organisations, who might want to focus attention in particular areas to leverage the most benefit, improving service outcomes and reduced cost. In particular, TCG is interested to hear from Learning Disability and Dementia services. Some of the 'diagnostics' used in the health check come directly from working with service users in Ross-on-Wye and Gloucester who are now reporting that they are making far better use of telecare and as a consequence leading much more social and independent lives. Budget holders also report this has led to significant reductions in costs of care.

In a short telephone ‘health check’ assessment, The Community Gateway can help identify potential shortfalls that if addressed could better safeguard vulnerable adults from receiving poor or unsafe care right now. Through the Health Check TCG apply a simple diagnostic that considers everything; through first line enquiries, information provision, outcome focused commissioning frameworks, pathway integration between reablement, intermediate care and rapid response services, information sharing between agencies, use of telecare and telehealth, processes, training, systems and organisational culture.

Chief Executive for The Community Gateway Richard Haynes comments “often an outside view of what is really happening is what is needed and can provide a useful and alternative perspective. We care deeply about service quality, and that basic human rights that the EHRC inquiry shone a light on to should be what everyone has in their care. But the present tough financial environment that providers and commissioners operate in now puts an increasing burden on getting this right. The human, financial and legal costs of getting it wrong are hard for me to bare thinking about”.

By providing expertise at no charge, funded through the Social Enterprise surpluses, represents a great way for TCG to reinvest surpluses as a social enterprise, and sets it apart from most other traditional professional services organisations. Richard continues “this is only possible however if people know about us, and use our commercial services”.

People interested can sign up and register an interest by calling a free phone number and leaving their details including name, role, organisation and contact email and telephone number, or by emailing TCG through the web form.

About The Community Gateway CIC

The Community Gateway CIC is a Social Enterprise with a Community Interest built in to its legal governance, representing a new way of working with its customers to progress quality of service, choice and improvement and efficiency.

Providing expertise to organisations including Council’s with Social Services Responsibility (CSSRs), NHS, Clinical Commissioning Groups, other Social Enterprises, Charities, and independent providers of social and health care services.

Media Contact:

For journalists, providers or commissioners wishing to discuss to the content of this release about safeguarding or commissioning for outcomes in general Community Gateway welcomes enquiries.

Please call 0844 736 5718 or email info(at)tcgcic(dot)org(dot)uk and ask for Richard or Nathan.

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Richard Haynes
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