(PRWEB) September 27, 2012
Gripevine, the first online social media platform for consumer complaint resolution announced the company will continue efforts to stop unwanted telemarketing calls.
Complaints to the government have increased concerning unwanted phone solicitations, according to The Associated Press. People are especially complaining about the pre-recorded sales pitches known as robocalls. Gripevine feels people’s pain and wants to help.
Gripevine is encouraging frustrated phone owners to broadcast their complaints on its website and get their stories heard.
“Consumers bothered by robocalls or other telemarketing schemes should log onto Gripevine and post and promote their complaints, in-depth. Our online service is free to use and complaints will automatically be brought to the attention of decision makers who have the power to resolve them,” said Dave Carroll, a co-founder of the complaint resolution service, Gripevine.
Telemarketers are supposed to check the federal Do Not Call List at least once every 31 days to see which numbers they should drop from their call lists. However, as the AP reported, the number of telemarketers checking the registry has dropped dramatically as the number of complaints has risen.
“What I like most about Gripevine is that it doesn't pit one side against another and fuel confrontation. Gripevine recognizes that there is only one side to a good story, the right side, and that solving complaints is in everyone's best interest,” said Carroll.
Government figures reported by the AP show monthly robocall complaints have increased from 65,000 or so in October 2010 to more than 212,000 in April 2012. General complaints about telemarketers rose from about 71,000 to 182,000 in the same one and a half year period. Comparatively, in 2007, more than 65,000 telemarketers checked the list. In 2011, only about 34,000 did.
Robocalls are illegal even if a consumer does not have his or her phone number listed among the more than 209 million phone numbers on the do-not-call list. In 2009, the Federal Trade Commission banned all robocalls unless a consumer has given written permission to a company to call.
According to the Associated Press, legitimate companies and telemarketers typically do not use robocalls to generate sales.
Be heard on Gripevine at gripevine.com
Gripevine connects customers and companies on a fair and level public playing field where they can come together to create win-win resolutions to common consumer complaints. Customers can use Gripevine to leverage the power of social media to get their stories heard. Companies can use their Customer Satisfaction Index on Gripevine to show the world the quality of their customer service. By leveraging the power of social media, both groups of users can ultimately affect a company's Customer Satisfaction Index on Gripevine, which provides an effective scale for the quality of customer service.