iService Powers Customer Interaction for Fortune 500 Site Launch

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When a Fortune 500 security products company re-launched their website, they selected the iService Customer Interaction Solution from One-to-One Service.com to make it more interactive.

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One-to-One Service.com announced today that a Fortune 500 security products company has integrated the iService customer interaction solution with their website, making the site more interactive and driving customer and prospect contacts. The integration leverages new features within the iService forms interface and the iService Scripting Language to capture customer questions and get them quickly to the right people within a global sales and service organization.

"The goal for this project was to encourage customer and prospect contact, and to leverage the power of iService to efficiently distribute these leads and questions," said Scott Whitsitt, founder and CEO of One-to-One Service.com. "The integration is generating more than three times the leads and inquiries than were received from the prior website."

The solution leverages a dynamic iService form that is used throughout the company's website, adding context sensitive information to the inquiry based on the page visited. This allows inquiries to be routed to the appropriate team member within the global support and sales organization based on the nature of the question and the customer's location.

About One-to-One Service.com
One-to-One Service.com is a leading provider of online customer service and marketing software (iService) that is easy to implement and even easier to use. iService routes and manages customer inquiries, captures a complete history of every customer interaction, provides a powerful self-help web site, and includes integrated email marketing capabilities (iCentives®). iService is available as an on-demand or on-premise solution and can be easily integrated with your existing web site.

Formed in 1997, One-to-One Service.com is a veteran in the email response management and eCRM industry. Located in Champaign, Illinois, One-to-One Service.com can be reached at 217.398.MAIL (6245) or on the Web at http://www.1to1service.com.

iService, iCentives, the One-to-One Service.com logo, and the name One-to-One Service.com are registered trademarks of One-to-One Service.com, Inc.

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Scott Whitsitt

Joe Nuval