"The drag and drop capability for embedding images when responding to customer email makes it ideal for users that provide support services or need to send graphics to explain their response," said Scott Whitsitt, CEO of One-to-One. Service.com.
Champaign, IL (PRWEB) November 30, 2012
One-to-One Service.com, Inc., a leading provider of customer interaction software, announced today the generally available release of iService® 6. The new version includes additional features such as the ability to drag and drop images when responding to customer inquiries, enhancements to its integration capabilities, and updated business intelligence reports. It is delivered on-premise or in the cloud via a Software as a Service (SaaS) model.
"This new release of iService provides users a very intuitive interface," said Scott Whitsitt, founder and CEO of One-to-One Service.com. "The drag and drop capability for embedding images when responding to customer email makes it ideal for users that provide support services or need to send graphics to explain their response."
The iService customer interaction solution provides capabilities across the full spectrum of sales, service, and marketing automation including:
- iService Contact Management to manage customer details
- iService Email Response Management to ensure prompt and accurate responses to customer inquiries
- iService Knowledge Management for web self-service
- iService Business Intelligence and Reports for metrics and insight into sales, service, and marketing operations
- iCentives Marketing for powerful permission based email marketing
- iService Forms Integration for integration with corporate web sites
About One-to-One Service.com
One-to-One Service.com is a leading provider of online customer service and marketing software (iService®) that is easy to implement and even easier to use. iService routes and manages customer inquiries, captures a complete history of every customer interaction, provides a powerful self-help web site, and includes integrated email marketing capabilities (iCentives®). iService is available as an on-demand or on-premise solution delivered using a Software as a Service (SaaS) model and can be easily integrated with your existing web site.
Formed in 1997, One-to-One Service.com is a veteran in the email response management and eCRM industry. Located in Champaign, Illinois, One-to-One Service.com can be reached at 217.398.MAIL (6245) or on the Web at http://www.1to1service.com and http://iService.info.
iService, iCentives, the One-to-One Service.com logo, and the name One-to-One Service.com are registered trademarks of One-to-One Service.com, Inc.