iService Powers Fortune 100 Workflow With New Forms Capabilities

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One-to-One Service.com announced that a Fortune 100 organization has leveraged the new workflow and integrated forms capabilities of iService to streamline operations and enhance regulatory compliance.

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iService Customer Interaction Solution

"The features within iService 6, such as enhanced web forms that can trigger numerous actions, are allowing organizations to find new ways to streamline operations," said Scott Whitsitt, founder and CEO of One-to-One Service.com.

One-to-One Service.com, Inc., a leading provider of customer interaction software, announced today that iService 6 was deployed to streamline operations and enhance regulatory compliance for a Fortune 100 organization. The new implementation is delivered via the cloud and takes advantage of its Software as a Service (SaaS) model for rapid deployment.

"The features within iService 6, such as enhanced web forms that can trigger numerous actions, are allowing organizations to find new ways to streamline operations," said Scott Whitsitt, founder and CEO of One-to-One Service.com. "Since the application is fully web-based, the rollout to various parts of the enterprise requires very little IT support and no software installation. The solution allows change requests to be submitted through a secure web portal, provides a detailed audit trail of approvals, and captures the full dialogue with requesters."

In addition to workflow capabilities, the iService customer interaction solution includes:

  • iService Contact Management to manage customer details
  • iService Email Response Management to ensure prompt and accurate responses to customer inquiries
  • iService Knowledge Management for web self-service
  • iService Business Intelligence and Reports for metrics and insight into sales, service, and marketing operations
  • iCentives Marketing for powerful permission based email marketing
  • iService Forms Integration for integration with corporate web sites

About One-to-One Service.com
One-to-One Service.com is a leading provider of online customer service and marketing software (iService®) that is easy to implement and even easier to use. iService routes and manages customer inquiries, captures a complete history of every customer interaction, provides a powerful self-help web site, and includes integrated email marketing capabilities (iCentives®). iService is available as an on-demand or on-premise solution delivered using a Software as a Service (SaaS) model and can be easily integrated with your existing web site.

Formed in 1997, One-to-One Service.com is a veteran in the email response management and eCRM industry. Located in Champaign, Illinois, One-to-One Service.com can be reached at 217.398.MAIL (6245) or on the Web at http://www.1to1service.com and http://iService.info.

iService, iCentives, the One-to-One Service.com logo, and the name One-to-One Service.com are registered trademarks of One-to-One Service.com, Inc.

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