"This extended support portal is designed to help new agents get up to speed quickly and to ensure our more advanced users have access to all the resources they need to make the most of their investment," said Scott Whitsitt, founder and CEO
Champaign, IL (PRWEB) July 30, 2012
One-to-One Service.com announced today a new support portal designed for users of its iService customer interaction platform. The new website, iService.info, is unique because it addresses the needs of all users ranging from new support representatives to experienced iService administrators, and includes a wide variety of resources. iService is a leading solution used by companies of all sizes for contact management, email response management, delivering web self-help, and outbound email marketing.
"iService is a very intuitive solution for managing online customer interactions, and most agents can be trained in less than an hour. This extended support portal is designed to not only help new agents get up to speed quickly, but to ensure our more advanced users have access to all the resources they need to make the most of their investment," said Scott Whitsitt, founder and CEO of One-to-One Service.com.
The new support portal combines a variety of resources for easy access, including:
- video tutorials
- detailed user guides and documentation
- a customized version of the iService knowledge base
- links to the iService blog for extended discussion about various features
- forms for submitting support questions
The new user guides and documentation are delivered in an extensive number of formats including:
- Online HTML help with separate versions optimized for Windows users, smartphone users, and iPad users
- Microsoft Compiled Help for offline viewing (.chm)
- PDF format for printing
- An iBook for viewing on iPads
About One-to-One Service.com
One-to-One Service.com is a leading provider of web-based email response management and customer interaction software (iService) that is easy to implement and enhances each customer interaction. iService routes and manages customer email inquiries, captures a complete history of every customer interaction, provides a powerful self-help web site, and includes integrated email marketing modules (iCentives®). iService is available as an on-demand or on-premise solution and can be easily integrated with your existing web site.
Formed in 1997, One-to-One Service.com is a veteran in the email response management and eCRM industry. Located in Champaign, Illinois, One-to-One Service.com can be reached at 217.398.MAIL (6245) or on the Web at http://www.1to1service.com.
iService, iCentives, the One-to-One Service.com logo, and the name One-to-One Service.com are registered trademarks of One-to-One Service.com, Inc.