We have been using LiveChat for about 6 months now on JerrysArtarama.com and it has really had a positive impact on conversion rates and customer experience, as well as creating efficiency within our customer service team
Raleigh, NC (PRWEB) May 15, 2012
JerrysArtarama.com offers Live Chat. Customer service expands with live online chat service.
JerrysArtarama.com, a leading online art supplies and materials retailer, is pleased to offer live online chat services to boost customer support and experience by increasing customers’ access to immediate answers regarding product knowledge, order questions, shipping info and more. Now, instead of waiting on a phone line or sending traditional email messages, customers can get instant answers direct from a JerrysArtarama.com customer service specialist.
Jerry’s Artarama recognizes today’s need for quick and easy access to necessary information: customers who have their questions answered quickly and efficiently are more likely to be pleased with their experience and to remain loyal. In the search for how best to provide this access, Jerry’s discovered LiveChat Inc., one of the foremost live chat software developers dedicated to providing fast and simple communication between e-commerce websites and their customer base. LiveChat Inc. specializes in state-of-the-art online sales tools designed to enhance and improve the connection between businesses and their customers, through innovative developments utilizing chat platforms on websites, mobile devices, social media networks and more.
“After analyzing many options out there for a viable live chat solution, I decided to go with LiveChat Inc. We have been using LiveChat Inc. now for about 6 months on JerrysArtarama.com and it has really had a positive impact on conversion rates and customer experience, as well as creating efficiency within our customer service team,” says Michael Marchetta, Director of Marketing at Jerry’s Artarama. Through the use of LiveChat Inc's distinctive software offerings, Jerry’s Artarama is able to leverage the technology and more effectively communicate with website visitors, provide a unique and immediate form of customer service, the first of its kind in the online art supply retail industry.
As a leader in the art supply world, JerrysArtarama.com carries tens of thousands of fine art materials, including oil and acrylic paints, watercolors, artists’ canvas, paintbrushes, instructional DVDs, pastels, graphite and colored pencils, archival papers, studio and travel easels, framing and matting supplies, art storage and organization solutions, printmaking materials, kids’ art supplies and much more. With a product offering this vast, it is natural for customers to have detailed questions about technical information, order status, shipping lead times and more. With Jerry’s LiveChat module, customers can receive answers to these questions in a timely, efficient, and personal manner, direct from trained specialists on the Jerry’s Artarama Live Chat team.
“This is a major advancement and stepping stone in our goals to provide exceptional support and service to our loyal customers,” says Marchetta. “Live Chat allows us to better serve our consumers and visitors to JerrysArtarama.com by providing a direct line of communication so we can help customers quickly and competently on a more personal level.”
The new LiveChat Inc. module on JerrysArtarama.com is easily accessible to all website visitors by clicking on the icon at the top right of the page, and is currently operated between the hours of 10:00am and 5:00pm EST, Monday through Friday. If purchasing art supplies for a project or creating a masterpiece, help is available fast and accurately.