MyTechHelp Launches Revamped Website Focusing on Branding

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The Redesign Improves Overall Usability for an Enhanced Customer Experience

My Tech Help Logo

The new website is customer-focused and provides an enhanced experience in searching for information about MyTechHelp and its products.

In its latest efforts to improve the experience customers have with its agents at every touch point, MyTechHelp has released a redesigned website focused on branding. The new website boasts a streamlined navigation and cutting-edge design, which allows visitors to easily find all relevant information without being overwhelmed, while boasting superior customer service from its team of technical support agents.

“The new website is customer-focused and provides an enhanced experience in searching for information about MyTechHelp and its products,” says Russell Giniger, SVP Sales for MyTechHelp. “We are proud to have a site where customers can visit our homepage and quickly know what we’re about, what products we are able to service and how we can help.”

MyTechHelp Homepage Covers Everything You Need To Know
The new site features an enhanced homepage focused on answering the basic questions visitors have: who we are; why us; and what products our agents can provide technical support for. The site’s top navigation bar features drop-down menus for most of the top-level pages, including: Home; Plans; How It Works; Services; Software; Tech Support Experts; Customer Reviews; and About Us.

The aim is to enable visitors to quickly find the information they seek without having to click into more than two or three pages. In addition, the homepage includes clickable icons on every product serviced by MyTechHelp agents.

Along with improving the overall user experience, the website also features the company’s Facebook, Twitter and YouTube social media channels at the footer of every page, and through a “Connect with us” bar which scrolls down at the bottom of the page.

“MyTechHelp is a social company and we want to be sure our website boasts all of our social channels where our customers can reach out to us anytime,” says Giniger.

Other New, Ongoing Content Updates
The new site will include “How To” videos produced by MyTechHelp, which will focus on popular issues customers come across, including: setting up iPad; migrating content from a PC to a Mac; and setting up a home network.

In addition, several web pages include detailed information about MyTechHelp agents and the number of customer cases they have resolved.

About MyTechHelp
MyTechHelp is a leading technical support service which offers specialized remote support to consumers and small businesses, via telephone or online. Software support, PC and MAC support, assistance with networking, wireless routers, printers, scanners, smartphones, and virus and SPAM security, are just a few of the many areas they cover. Services are available to help consumers resolve technical problems quickly and easily.

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Aisra Shervani
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