Employee retention absolutely generates customer retention
Hoboken, NJ and New York City, NY (PRWEB) May 31, 2012
eMazzanti Technologies announces its participation in the New York Enterprise Report Small Business Awards. The Hoboken/NYC-based [IT support consultant submitted an entry in the HR and Leadership category.
The New York Enterprise Report produces an annual awards program honoring the achievements and accomplishments of the 500,000+ small businesses throughout the Tri-State area. The Small Business Awards program is featured throughout a 9-month campaign in The New York Enterprise Report. In its 7th year, the sold out 2006 – 2012 Awards program has an average attendance of 400 people and is referred to as “the networking event of the year.”
The eMazzanti entry in the HR and Leadership category zeros in on creating a competitive advantage with new technology as well as happy employees and satisfied customers.
eMazzanti Creates New Productivity Monitoring System
eMazzanti created a Productivity Monitoring System that tracks employee performance and an employee retention program based on access to the latest software and hardware technology. The unique Productivity Monitoring System continuously tracks 8 key indicators associated with employee performance around the clock. The data is generated from the company’s job ticketing system. Under the employee performance area, eMazzanti tracks hours worked by tech, billable utilization, revenue per month, margins by tech, revenue by tech/month, idle opportunities by tech, sales funnel and vacation time taken.
For each area monitored, eMazzanti has the results continuously displayed as multiple charts and graphs on three 60” monitors strategically located around the office. In fact, one monitor is placed near the main door so employees can see exactly how they and their teams is doing first thing in the morning when they arrive for work and the last thing they as they leave. Another major aspect of eMazzanti's human resource and leadership efforts is making sure each tech has access to the latest technology to use and "play with." In addition, the firm pays close attention to the work environment its employees has. For example, recently remodeling the office, open work spaces, 6-8 computer monitors per tech station (multiple monitors have increased productivity by more than 50%).
Zero employee turnover and double digit growth in 2011.
Over the last six years, eMazzanti has had zero turnover in employees. This consistency not only validates the level of employee satisfaction but delivers a consistent level of service and satisfaction to its customer base as well. "Zero turnover has translated into double-digit growth for 2011 and the prior nine years we've been in business. Employee retention absolutely generates customer retention," said Mazzanti. "It also creates 'ownership', the deepest well-spring of employee satisfaction and productivity."
When Performance is Monitored Productivity Increases.
Utilizing its unique Productivity Monitoring System, eMazzanti has increased employee performance in 8 key areas an average of 26% per year. "Each employee knows exactly what he or she is contributing to the team and the company," notes Carl Mazzanti, president.
Technology "Goodies" Boost Employee Morale
"Technology oriented people love to have the newest technology at their fingertips. The relationships we've built with OEM gets the best-of-breed new products into the hands of both our employees and customers first. It's a huge motivator to our tech teams."
Other capabilities and environmental factors that make up eMazzanti's HR leadership is its internal morale program which includes the latest hardware and software, remodeled offices and open-office space which supports rapid collaboration.
Industry Awards Demonstrate and Support Leadership Accomplishments
For two consecutive years eMazzanti has been named to the Inc 5000 fastest growing company's winner's list.
According to the notification announcement from Jane Berentson, an Inc. 5000 competition executive, "This achievement puts you [eMazzanti] in rarefied company, especially if you consider that over 27 million businesses are registered in the USA. The elite group you've now joined has, over the years, included companies such as Microsoft, Timberland, Visa, Intuit, Jamba Juice, Oracle, and Zappos.com."
About eMazzanti Technologies
With a company name that sounds more like a purebred, high-performance sports car than a IT support and consulting firm, eMazzanti Technologies is all about delivering powerful solutions such as computer network management, network troubleshooting, business continuity and disaster recovery, cloud computing, IT outsourcing, PCI compliance, managed print, green computing, mobile workforce technology, information security and business information optimization in the most efficient manner possible. The Hoboken, N.J., firm is located in one of the most densely populated - and competitive - regions in the U.S. It provides business technology consulting services for companies ranging from home offices to multinational corporations throughout the New York metropolitan area and in three countries. For more information contact: Carl Mazzanti 201-360-4400 or emazzanti.net.