Leesburg, VA (PRWEB) January 05, 2012
TelStar Hosted Services, Inc., “Your Call Center in the Cloud!™”, announced today that TMC, a global, integrated media company, has named TelStar Hosted Services, Inc.’s newest product, TelStar Hosted powered by Vocalcom, as a recipient of the 2011 Customer Interaction Solutions’ Product of the Year Award. Customer Interaction Solutions magazine is the leading publication covering CRM, call centers and teleservices since 1982.
The 2011 Customer Interaction Solutions' 14th Annual Product of the Year Award is given to companies that offer “the best, the brightest, and the most innovative solutions brought to the call or contact center market in 2011 and deserving of a special attention.”
The award is given to TelStar Hosted powered by Vocalcom, which offers robust inbound, outbound and blended calling with true predictive dialing, skills based routing, real-time performance statistics, and integrations with several customer relationship management systems. In addition, the TelStar Hosted powered by Vocalcom next-generation, cutting-edge technology reaches beyond call center software to true contact center functionality, allowing the handling and queuing of emails, fax, web forms, web chat, video chat and outbound SMS along with dialing features. This ability to handle different forms of customer communication without changing existing call center processes allows clients to greatly improve their service to customers and prospects. Further, the technology is unique, proven and easy to use with customizable user interfaces.
“We are thrilled that the CIS Product of the Year Award recognizes the TelStar Hosted powered by Vocalcom product as a unique and innovative call center solution that helps our clients to create a truly responsive contact center environment and generates real results,” stated James Dunn, CEO, TelStar Hosted Services, Inc.
“We are pleased that the CIS Product of the Year Award recognizes that the Vocalcom technology hosted by TelStar Hosted Services, Inc. offers innovative and advanced functionality rarely offered by hosted call center software providers,” remarked George Seroukas, EVP, Vocalcom North America and Asia Pacific.
“TelStar Hosted Services, Inc. was selected to receive a 2011 Product of the Year Award for its achievement in advancing CRM, contact center and call center technologies. TelStar Hosted powered by Vocalcom has demonstrated excellence as well as provided ROI for the companies that use it,” said Rich Tehrani, CEO, TMC. “Customer Interaction Solutions magazine has been recognizing innovative companies for 14 years and TelStar Hosted Services, Inc. has earned its place with this distinguished honor,” Mr. Tehrani continued.
About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit http://www.cismag.com for more information.
TMC is a global, integrated media company that helps clients build communities in print, in person, and online. TMC publishes the Customer Interaction Solutions, INTERNET TELEPHONY, Next Gen Mobility and Cloud Computing (formerly InfoTECH Spotlight) magazines. TMCnet.com, which is read by two million unique visitors each month, is the leading source of news and articles for the communications and technology industries. TMC is the producer of ITEXPO, the world’s leading B2B communications event. In addition, TMC runs multiple industry events: 4G Wireless Evolution; M2M Evolution; Cloud Communications Expo; SIP Tutorial 2.0:Bringing SIP to the Web; Business Video Expo; Regulatory 2.0 Workshop; DevCon5; HTML5 Summit; CVx; AstriCon; StartupCamp; MSPAlliance MSPWorld and more. Visit TMC Events for a complete listing and further information.
For more information about TMC, visit http://www.tmcnet.com.
VOCALCOM is a global leader in manufacturing and implementation of Call Center Technology Solutions. Over 5,000 call centers and over 650,000 agents in 3,500 companies spread over 41 countries are using Vocalcom’s dialer features around the world. VOCALCOM North America is a wholly owned subsidiary of VOCALCOM S.A. With 17 offices worldwide, VOCALCOM is a global leader in manufacturing and implementation of Call Center Solutions.
About TelStar Hosted Services, Inc.
TelStar Hosted Services Inc., “Your Call Center in the Cloud,” is a leading hosted call center technology provider offering blended call center services, predictive dialer capabilities, and automated voice messaging. Our feature rich, industry proven call center services can be deployed quickly and affordably across a distributed workforce. Housed in a world-class, SAS70 Type II compliant, secure data center (updating to SSAE 16), our IT Services are delivered by our service-oriented, highly professional team. By offering Communication-as-a-Service (“CaaS”) via the cloud that is affordable, scalable, flexible, stable and reliable, TelStar Hosted helps top companies to meet their goals to acquire, service and retain customers, saves clients’ money, and allows clients to focus on their core business.
For more information, or to set up a meeting at ITEXPO East February 1 – 3 in Miami, Florida, please contact TelStar Hosted Services Inc., sales(at)telstarhosted(dot)com, 877.483.5782 or visit http://www.telstarhosted.com.