“Nuxiba Technologies fulfills thē Call Center Corporation’s goal to offer best-in-class call center software products along with our assistance in choosing these products.”
--Steve Bederman, CEO, thē Corporation
Denver, CO (PRWEB) September 12, 2012
thē Call Center Corporation announces that it will market and distribute Nuxiba Technologies hosted call center software. thē Call Center Corporation, “Transforming The Call Center – Fueled by Imagination, Delivered with Passion,” focuses on US market expansion for call center software and technology products. thē Call Center Corporation will offer a full range of call center software and technology solutions, including Nuxiba, and tailor these solutions to fit the customer’s needs.
With decades of expertise in the call center industry, Steve Bederman and his team at thē Call Center Corporation chose Nuxiba’s CenterWare Suite Contact Center® as a hosted call center software product with a user-friendly, highly-intuitive interface with all the capabilities required by administrators, supervisors and agents in a call center solution. CenterWare Suite Contact Center® is hosted, browser-based inbound, outbound and blended call center software to increase call center agent productivity and return on investment (ROI). CenterWare Suite Contact Center® will also operate in a premise environment. Outbound includes automatic call dialing (ACD), predictive dialing, recording, interactive voice response (IVR) menus and scripting. Inbound includes skills based routing.
The award-winning CenterWare Suite Contact Center® features a graphically rich, interactive user interface. In the administrator screens, parameters can be set by campaign using pop-up, mouse-over menus. These simple pop-up menus allow administrators to pause campaigns, add records, drag and drop databases by campaign or change agents and work groups immediately mid-stream. By clicking on an agent, supervisors can whisper, coach, barge, define skills based routing, or reassign agents on the fly. Agents can be dragged and dropped into multiple workgroups at once, increasing calling efficiency. The interface features a real-time dashboard and easy-to-read pie charts showing call disposition and agent status. The reporting screen offers multiple search options in drop down menus to drill down to the exact report required.
The CenterWare Suite Contact Center® agent screen is also easy to use. Agents are required to choose reasons for “not ready” mode from simple tool-bar icons. Agents can schedule a call back date, time, and specify a phone number through a pop-up screen in the call back disposition menu. The agent screen can be easily embedded in a customer relationship management tool, and provides fields to capture additional information.
Nuxiba’s CenterWare Suite Contact Center® solution is simple to embed into other applications. Nuxiba technology is 100% hosted, using session initiation protocol (SIP) phones included through internet explorer. Computer telephony integration (CTI) is also included at no additional cost.
With extensive experience in building and selling call center solutions in North America and globally, Steve Bederman and his team at thē Call Center Corporation will market, sell and distribute cloud-based Nuxiba CenterWare Suite Contact Center® software in the U.S. market. Steve has held CEO positions in the call center software, computer and network security industries, at companies such as Vocalcom North America, TouchStar, E-Fense Corporation and Vigilance Corporation. thē Call Center Corporation, comprised of former TouchStar veterans with decades of call center knowledge and an extensive network of consultants available to provide additional contact center expertise, is ideally positioned to ensure exponential growth for Nuxiba in the US marketplace.
“After decades in this industry I have never seen call center software with such a friendly user interface that is as intuitive as Nuxiba’s CenterWare Suite Contact Center®,” remarked Steve Bederman, CEO, thē Call Center Corporation. “Nuxiba Technologies fulfills thē Call Center Corporation’s goal to offer best-in-class call center software products along with our assistance in choosing these products to companies seeking call center solutions,” Steve continued.
“We are excited about our new partnership with thē Call Center Corporation. They bring years of experience and the knowhow necessary to both understand customers and meet their needs in the contact center industry,” declared Boan Rubalcava, President, Nuxiba Corporation. “The new relationship forged between Nuxiba and thē Call Center Corporation will no doubt result in customers getting what they need at an affordable price all while maintaining a new level of professionalism,” Boan concluded.
About Nuxiba Technologies
For over ten years, Nuxiba Technologies has developed and sold state-of-the-art hosted contact center solutions. Nuxiba’s innovative, flexible and robust solutions go beyond meeting today’s call center requirements by providing intuitive and friendly user interfaces. All of Nuxiba’s communications-as-a-service, cloud-based products are web and VoIP based. Nuxiba Technologies is a worldwide organization with over 16,000 users in Fortune 500 and smaller businesses in the Americas, Asia and the Middle East. For more information, see http://www.Nuxiba.com or contact thē Call Center Corporation.
About thē Call Center Corporation
thē Call Center Corporation, a Bederman company, escorts non-US call center technology and software companies into the US market. Focusing on contact center technologies, thē Call Center Corporation goes beyond business or strategic advisory services by investing in our client’s success. thē Call Center Corporation provides hands-on management, marketing and sales to establish and grow clients’ US market presence from introduction to US market dominance. “We keep our promises; Your success is our success.” For more information, please see http://www.thesoftwarecorp.com, call 720.274.5670, or email pr(at)thesoftwarecorp(dot)com.