“With real-time data, segmentation and social media/multimedia integration, Altitude uCI 8™ is truly a leader in call center software technology, and we are happy to represent them."
--Steve Bederman, CEO, thē Call Center Corporation
Denver, CO (PRWEB) May 11, 2012
thē Call Center Corporation, “Your Call Center Technology Solutions Marketplace”, is pleased to offer the latest release of Altitude uCI 8™, the award-winning customer interaction management suite from Altitude Software. Altitude Software’s uCI 8™ increases contact center profitability and impact on business with real time insights, multimedia workflows, campaign optimization and unified social media interactions.
"Altitude uCI 8™ helps contact centers execute business strategies in real time and deliver maximum value in a wide range of operational situations,” stated Mr. Gastão Taveira, CEO of Altitude Software. "The new release brings to market significant innovations to support next generation customer service, intelligent campaigns, advanced management tools and social media engagement,” concluded Mr. Taviera.
Altitude uCI 8™ includes hundreds of new features focused on increasing contact center's ability to perform profitably, and it delivers significant innovation in four key contact center business areas:
Informed Decisions With Real-Time Insights - Altitude uCI 8™ enables managers to go beyond standard operations management, access a wealth of real time information and combine operational and business monitoring to build customized business dashboards. This new reality drives informed decisions that improve business results and operational performance.
Unified Social Media Interactions - Altitude uCI 8™ allows contact centers to monitor and interact with new social media such as Facebook and Twitter, using unified customer history, consistent business processes and skilled agents in multiple channels. Companies can benefit from social media to engage and to respond to customers and prospects by applying customer service discipline, metrics and resources.
Multimedia Workflow - Altitude uCI 8™ automates business processes beyond the contact center, extending customer service to the whole organization. A unified multimedia queue aggregates all interactions and activities, routing tasks and customer information to relevant agents and people in the organization. Increased management control in business processes improves customer service levels, accountability and productivity in the organization.
Intelligent Campaigns - Altitude uCI 8™ helps contact centers manage and apply business intelligence “on the fly” in outbound services. Campaign creation, replication and management are fast and intuitive. Contact center decision makers benefit from advanced functionality to analyze real time data, change segmentation and accelerate campaign returns. New management algorithms evaluate resources, tasks, skills and compliance to deliver the best business results, while using powerful predictive, power and preview dialing solutions.
"Altitude uCI 8™ is a next generation solution for contact centers, developed in close cooperation with contact center industry leaders,” stated Mr. Miguel Lopes, Vice-President at Altitude Software. “It can deliver dramatic improvements in contact center performance by adjusting operations to key performance indicators in real-time across businesses and geographies,” continued Mr. Lopes.
“As technology experts aiming to provide the finest in client fit, focus, and advice, we are pleased to offer only the latest versions of our top-rated software products,” remarked Steve Bederman, CEO, thē Call Center Corporation. “With real-time data, segmentation and social media/multimedia integration, Altitude uCI 8™ is truly a leader in call center software technology, and we are happy to represent their product in our portfolio of offerings to the US marketplace” concluded Mr. Bederman.
Altitude Software (http://www.altitude.com) is the leader of unified customer interaction solutions, managing dynamic contact centers independently of platforms since 1993. Used by 300,000 users in about 1,100 customers in 80 countries, Altitude is known for high customer satisfaction and is ISO 9001 & TSIA certified for its customer support worldwide. Its innovations have won over 40 industry awards, and Gartner includes Altitude in its Magic Quadrant, as the only global independent vendor since 2000. Altitude uCI (TM) (unified customer interactions) is an open software suite that manages high volume customer interactions like Customer Service, Help Desk, Collections, Telesales, Surveys, etc.
About thē Call Center Corporation
thē Call Center Corporation, a Bederman company, offers call center technology solutions. One of a group of subsidiaries owned by thē Corporation, and created to fill the gap between call center software providers and customer needs in the call center market, thē Call Center Corporation is a new kind of call center solutions provider. thē Call Center Corporation recognizes customer requirements, suggests solutions from a portfolio of only highly rated products, and helps customers implement technology to improve efficiency, effectiveness and return on investment. thē Call Center Corporation is customer centric and constantly aiming to improve its product line and service offerings and offers a survey of call center needs on its homepage. Visit http://www.thecallcentercorp.com or call 877.499.7012 to find out more. thē Call Center Corporation is constantly adding to its portfolio of call center products and services. Interested clients can apply to be considered at http://www.thesoftwarecorp.com/client-applications.