HDH Receives ‘Exceeding Patient Expectations Award’ from Avatar International: 4th Year in a Row

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Avatar International, an industry leader in healthcare quality improvement services, has announced its award winning hospital partners for 2012. Healdsburg District Hospital (HDH, http://www.healdsburgdistricthospital.org) is being awarded Avatar International’s Exceeding Patient Expectations award, marking the 4th straight year HDH has been acknowledged for its healthcare service excellence.

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HDH’s exceptional levels of patient satisfaction indicate that residents of Northern Sonoma County need not commute to bigger hospitals with larger patient loads in order to receive comprehensive, personalized healthcare.

Healdsburg District Hospital continues to receive acknowledgement of service excellence from third party organizations such as Healthgrades and Avatar International. The hospital’s success can be attributed to its organized model of patient centered health services. For the last 4 years, patients have consistently reported exceptional levels of satisfaction with Healdsburg District Hospital in Avatar surveys. HDH administration and staff welcome these findings, and endeavor to always look for ways to improve upon their already successful Centers of Excellence.

Avatar International (avatar-intl.com), a research and consulting company based in Orlando, FL, specializes in Evidence Based Intelligent Surveys™ and Innovative Strategies™ to transform information into significant quality and efficiency of care improvement for the healthcare industry. In addition to conducting surveys, Avatar also actively engages healthcare providers in process improvement, including training in service quality. Avatar serves healthcare organizations nationally, including small community hospitals, academic medical centers, large regional medical centers, integrated healthcare systems, long-term care and behavioral health organizations.

Avatar does not honor hospitals with the prestigious Exceeding Patient Expectations award unless their survey scores go above and beyond patient expectations. At Healdsburg District Hospital, administration and staff understand that patients rightfully expect reliable, quality healthcare from skilled professionals, and personalized care plans to satisfy individual needs. To meet these expectations, HDH operates under the philosophy that the patient always comes first. In the complex world of rapidly evolving healthcare, HDH keeps up with the latest advances in medical science by bringing in new specialists and technologies, as well as fine-tuning its services already offered to patients.

HDH’s exceptional levels of patient satisfaction indicate that residents of Northern Sonoma County need not commute to bigger hospitals with larger patient loads in order to receive comprehensive, personalized healthcare. With Centers of Excellence offering innovative services in wound care, neurology, pulmonary medicine, occupational health, specialty stroke care, family medicine, radiology, and emergency/urgent care among many others, Healdsburg District Hospital exceeds the standards of conventional healthcare.

Healdsburg District Hospital serves as the first-line inpatient, outpatient, and emergency care facility for the 60,000 residents of Windsor, Healdsburg, Geyserville, Cloverdale and the surrounding areas of northern Sonoma County, California. For more information on the hospital’s comprehensive care, please visit HDH’s website, or call (707) 431-6500 to schedule appointment.

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Marie Giammona
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