“With Infortel® CRM Infuze, users of Dynamics CRM can get a full record of all communications activities within their CRM system resulting in a more complete view of all customer related activities.”
Schaumburg, Il (PRWEB) January 09, 2013
ISI Telemanagement Solutions, Inc., today announced that their flagship call accounting and reporting product, Infortel® Select, as well as Verba’s Call and Video recording will now come fully integrated with Microsoft Dynamics™ CRM. The result of the integration is a new product called Infortel® CRM Infuze, which infuses call accounting, call recording, video recording, and Dynamics CRM into one interface. This groundbreaking software is the first of its kind.
Infortel® CRM Infuze users will be given a unique platform that integrates all the facets of Infortel® Select and Verba’s call and video recording with Microsoft Dynamics™ CRM . The software will provide users with the ability to report on call tendencies, while accessing archived versions of the call themselves.
This unifying interaction creates a robust, yet complete picture of your communication activities. Included with Infuze will be the ability to track and monitor calls made from both mobile phones, and softphones. Losing call data is a thing of the past, as the focus on improving quality management through organization and reconciling activities comes to the forefront.
”Infortel® CRM Infuze represents the next step in our efforts to increase productivity through unified communications,” said Mitchell Weiss, Director of Unified Communications Products for ISI Telemanagement Solutions. “With Infortel® CRM Infuze, users of Dynamics CRM can get a full record of all communications activities within their CRM system resulting in a more complete view of all customer related activities.”
Infortel® CRM Infuze, which is available now, can be demoed by contacting a representative from ISI today. Join the next wave of productivity with ISI’s newest tool for integrating call accounting, and call and video recording.
ISI Telemanagement Solutions Inc. is committed to providing solutions designed to increase organizations' efficiency, productivity and profitability, by providing reporting and recording tools for enhanced telecom management. We understand that each company's needs are unique and, therefore, we provide a robust set of tools to address every situation.
ISI's Solutions portfolio brings together time-proven technologies to report and record on your voice and video communications, including real-time-wireless and landline Call Accounting & Reporting, Telecom Audit & Optimization, Call & Video Recording, Integrated Contact Management, Invoice & Inventory Management and Wireless Management. ISI's facilities, processes, and data security comply with ISO 9001:2008,SAS 70, HIPAA, Safe Harbor and other important standards.