Agent-friendly auto-optimization technology is ideally suited for delivering consistently high quality customer service.
Cincinnati Ohio (PRWEB) January 15, 2013
WorkFlex Solutions, a leading provider of intraday management solutions for call centers announced today a multi-year contract with Fifth Third Bank to deploy several WorkFlex auto-optimization products, including WorkFlex Alert (optimized intraday performance management), WorkFlex Manager (automated intraday staffing), WorkFlex Scheduler (optimized overtime scheduling) and WorkFlex Auto-Swap (flexible agent self-service scheduling).
“The ability of WorkFlex to automate many of our manual workforce administration processes re- enforces our commitment to delivering high quality service and responsiveness to both our customers and our employees,” said David Gottmann, senior vice president, Contact Centers at Fifth Third Bank.
“We are pleased that Fifth Third Bank has selected WorkFlex,” said Larry Schwartz, CEO WorkFlex Solutions. “Our agent-friendly auto-optimization technology is ideally suited for service providers committed to delivering consistently high quality customer service to their customers. This announcement demonstrates the relevance of our unique value proposition within the Financial Services Industry.
About WorkFlex Solutions
WorkFlex Solutions LLC is a software & services company headquartered in Cincinnati Ohio that specializes in SaaS-based workforce intraday management solutions for call centers. Founded in 2009, WorkFlex’s award winning technology is designed to easily integrate with existing workforce and performance management systems enabling clients to leverage their existing enterprise software investments, and quickly generate a positive ROI. WorkFlex clients span multiple industries including communications, financial services, and healthcare. For more information, please visit http://www.workflexsolutions.com.