AOMi to Showcase Active Operations Management Methodologies at IQPC’s Process Excellence Week Conference January 21 – 25, 2013, Booth #9

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Michael Cooper, Program Director, TD Bank, America’s Most Convenient Bank to Present Sustainable Capacity Management with a Focus on the Customer

AOMi, the innovative approach to operations management, focusing front-line managers and their staff on the achievement of quality and service levels at the optimum cost, today announced that they will showcase its breakthrough method at the IQPC’s Process Excellence Week Conference in Orlando, FL.

Companies across the globe are racing to exploit process improvement trends like Six Sigma and Lean with the goal of reducing costs, empowering their workforces and better serving customers. Organizations are also struggling to rationalize these process improvement solutions with the challenges faced by front-line managers as they feel the squeeze between corporate demands and customer satisfaction. Realizing that as little as 10% of front line managers’ time is truly spent managing operations and staff; many organizations are turning to AOMi for breakthrough thinking best practices to truly empower the front line.

At the PEX 2013 conference, AOMi will highlight its differentiated approach to productivity improvement. AOMi guarantees 10 – 40% productivity improvement within 12 months and guarantees 200% minimum return on investment. Overall their client average is a 31% productivity improvement.

Case Study: Michael Cooper, Program Director, TD Bank, will be presenting a unique session on Sustainable Capacity Management with a focus on the Customer at IQPC's Process Excellence Week in Orlando, FL.

Taking place on Wednesday, January 23rd at 12:30 pm this exclusive session is based on the Active Operations Management breakthrough thinking methodology by enabling organizations to increase productivity while balancing quality and service at the optimal cost without changing process. Mr. Cooper’s presentation will showcase how TD Bank, America’s Most Convenient Bank is realizing the benefits of deploying a comprehensive capacity planning solution that is based on employee development and empowerment. This model allows TD Bank to create sustainable growth in productivity, and reduce operational costs. Over the past year, TD Bank has deployed this management level curriculum to nearly 2,000 employees with measurable results. Mr. Cooper will provide further information regarding:
·         The comprehensive model deployed
·         Capacity management across multiple functions and locations
·         Leveraging employee development to drive results

Schedule a briefing with an AOMi expert at PEX 2013: Those Interested in scheduling an in-person briefing with AOMi at PEX 2013 can stop by booth #9 or should contact Eric Sharpe (email at Eric(dot)Sharpe(at)activeops(dot)com) or Chris Garfield (email Chris(dot)Garfield(at)activeops(dot)com) of AOMi.

About AOMi:
Active Operations Management International provides organizations with a structured and consistent operations management capability that is the catalyst for achieving operational excellence.

We recognize that service operations are complex and unique, requiring a structured management approach specifically designed for their environment. Typically, service operations rely heavily on people to convert demand into successful customer outcomes. For this reason, we developed Active Operations Management for service operations, an innovative approach to operations management that ensures that excellent performance is achieved through the creation of a positive and motivational atmosphere. Following a tried-and-trusted process, the implementation of Active Operations Management drives progressive and consistent changes in the behavior of managers, who quickly become confident decision-makers. By applying these principles, professional managers achieve significant performance improvements in their operations.

With global operations in six international regions, AOMi is a world leader in the improvement of performance. More information can be found on our website

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