The knowledge based support system is designed to give our fulfillment and manufacturing-on-demand clients the answers to their queries within seconds rather having to open a ticket and wait for a response from our support staff, said Antony Selvaraj
Liveremore, CA (PRWEB) January 15, 2013
Acutrack, Inc., a leader in media and print production, inventory management, kitting, assembly, and worldwide fulfillment services, today announced the launch of its new fulfillment support ticket system.
“The knowledge based support system is designed to give our fulfillment and manufacturing-on-demand clients the answers to their queries within seconds rather having to open a ticket and wait for a response from our support staff,“ said Antony Selvaraj, Acutrack’s Director of Engineering. “We have designed the system to be dynamic; so that, we can continually learn from incoming queries and add to the database of responses,” Selvaraj added.
This support site is mainly dedicated to answering queries. The questions are grouped by headings – “Shipping/Order Status”, “Technical issues”, “eCommerce”, “General”, and “Account Setup”. Clients can narrow their search parameters by simply typing their question or even just a keyword in the unambiguous search box. The answers are direct, simple, and logically arranged.
Selvaraj continued on to say that, “clients can visit the support system site at:- http://support.acutrack.com and can use their exisiting Customer Portal login credentials to check on pending requests. A custom request can be created by clicking the “Submit A Request” tab. When completed, it will generate a unique support ticket number which will then be assigned to the appropriate support staff internally and the respective subgroup from our support staff will address the query in a timely manner. We hope that through this Knowledgebase Support Ticket System, clients and visitors will now have a easier and trackable way to get answers to their queries.”
Founded in 1992, Acutrack (http://www.acutrack.com) helps customers with development, manufacturing, and distribution of digital and print products. We enable our customers to create, publish, and deliver their content on CDs, DVDs, Blu- rays, and Print Media worldwide. We give our customers the flexibility to produce products at any quantity needed with efficient and cost effective solutions. For more information, please visit http://www.acutrack.com.