Airlines and tour companies need to think about their audience and whether they are presenting the information easily enough.
(PRWEB UK) 14 January 2013
A consumer based watchdog has proposed that all airlines should adopt a standard rulebook for baggage allowance. The system would mean that all companies would allow the same luggage weight on all routes throughout the world. Holiday Travel Watch has made the suggestion after being flooded with complaints by holidaymakers confused by airlines differing rules on weights and sizes of suitcases and hand luggage. Currently all passengers face high charges if they break standard limits which unfortunately seem to be a regular occurrence for even well season travellers. ‘Even I couldn’t work out whether I was allowed to carry hand luggage, so goodness knows what an ordinary consumer goes through…why should we have to search page after page to find vital information?’ Frank Brehany, Holiday Travel Watch founder added, ‘Airlines and tour companies need to think about their audience and whether they are presenting the information easily enough. Sometimes the layout of the websites that people use to book their holiday are not particularly helpful and you can easily miss something.’
In response to the proposal a spokesperson from The Civil Aviation Authority said, ‘It is something that passengers are becoming more and more aware of as they want to get the best for their money. It is up to each individual airline to set their own limits for hand luggage and hold baggage and the main thing is that the limits are made clear to travellers at the time of booking.’
In general, consumers are advised to check with the airline before flying and to not to assume that all airlines have the same allowances for both hold and hand luggage.
Suitcase.org.uk is a lead supplier in brand names such as Samsonite and Antler as well as cost effective luggage solutions. Established to cater for a nationwide market the company takes pride in making airport luggage and everyday necessities such as laptop cases, handbags and holdalls accessible to all at competitive prices. The online store offers safe and secure payment via facilities like Sage and PayPal.