Patient Navigators Added to Concierge Service at Texas Health Spine and Orthopedic Center

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‘Patient Guides’ will help ease and expedite the process, doctors say.

“This allows us to provide exemplary customer service to our patients who have enough on their minds without worrying about the details of their pre and post-operative care,” says Dr. Scott Blumenthal

Enhance the patient experience and expedite the treatment process. Those are the top priorities for “Patient Navigators” at Texas Health Spine and Orthopedic Center, which today announced their addition to its medical concierge service. Patient Navigators, coupled with highly-specialized surgeons at the North Texas facility, are part of a national trend toward patient-centric medical care.

“This allows us to provide exemplary customer service to our patients who have enough on their minds without worrying about the details of their pre and post-operative care,” says Dr. Scott Blumenthal, an orthopedic spine surgeon on staff at the Texas Health Spine and Orthopedic Center. “It’s our belief that this medical concierge service will increase comfort and peace of mind in our patients, which helps lead to better outcomes.”

According to Blumenthal, the patient ‘guides’ will accompany patients and their families through the entire treatment process, making it seamless, quicker and less stressful. The Texas Health Spine and Orthopedic Center Patient Navigator ensures the patient is treated like a VIP, he or she arrives at the right place promptly, gets prescriptions, post-op information and follow-up appointments scheduled without delay.

This innovative patient treatment service is a further commitment on the part of the Texas Health Spine and Orthopedic Center to specialized spine and orthopedic surgery and recovery. Its Board Certified physicians, nurses and staff are specially trained on spine and orthopedic conditions including joint replacement, using their expertise to create a premiere surgical team focused on the patient. As a result, prompt recovery is enhanced and post-operative complications minimized.

About Texas Health Spine and Orthopedic Center

Located in Plano, Texas, the Texas Health Spine and Orthopedic Center offers the highest level of care for spine and orthopedic conditions. It features prompt appointments, comprehensive preventative service, world class, specialized surgery and post-operative rehabilitation. The Patient Navigator service is an integral part of the organization’s dedication to patient satisfaction.

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Cheryl Zapata

Jeff Brady
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