Anelli Xavier’s Firm-Wide Model of Excellence includes a Client Contact Protocol That Assures Clients Get Called Right Back

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Anelli Xavier, a DWI Defense Firm, announces AX Client Contact Protocol ™, a part of Anelli Xavier’s firm-wide model of excellence that makes certain AX Attorneys contact their clients systematically, and are available to clients when clients need them.

New York Law Firm Anelli Xavier announces the development of its AX Client Contact Protocol ™ used to assure that, among other things, clients receive their attorney's direct dial extension, cellular telephone number, and a quick return call. Anelli Xavier’s Managing Partner and Founder Tom Anelli believes such client communication techniques are essential to excellent legal representation.

With a nationwide reputation as one of the nation’s finest DWI defense attorneys, Thomas Anelli has created AX Client Contact Protocol™ to give all attorneys who work for Anelli Xavier a system of client contact that lends itself to allowing the client access to their attorney. AX Client Contact Protocol™ gives attorneys the guidelines and structure to assure their communications with clients are adequate to keep the client apprised of each new development in their case, and to receive the ongoing information necessary from the client to foster effective representation.

Pursuant to this newly formed protocol, attorneys are required to provide their clients with their direct dial office and cellular telephone numbers and encourage the clients to call often. Attorneys must return calls and emails promptly, keep clients informed of any developments in the case, and copy clients promptly on work done on the client’s behalf.

“The AX Protocol™ is our bulls-eye,” says Anelli, “it’s what our attorneys shoot for in every case. Without a bulls-eye younger attorneys can fail to perceive exactly what is expected of them, and older attorneys can lose sight of the expectation.

Anelli believes it is unacceptable for attorneys to have clients who can not readily contact their attorney, attorneys who do not systematically communicate with each client, or attorneys who fail to show clients the substance of the work they are doing on the clients’ behalf. Therefore, the AX Client Contact Protocol™ assures each of these things is done.

If you are charged with a DWI in New York State, contact us today. Our team knows that not everyone who is charged with DWI is guilty.

About Anelli Xavier
Anelli Xavier limits its practice to DWI defense and the defense of the associated serious vehicular charges. Learn more by visiting Anelli Xavier today.

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Sean Kelsey