SensioLabsSupport: the New Range of Support Packs by the Symfony Framework Designer

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SensioLabs now offers exclusive access to its Competency Center through a centralized portal to support professionals in handling Symfony, diagnosing, troubleshooting, maintenance and updates.

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Fabien Potencier, lead developer on Symfony : Subscribing to SensioLabsSupport allows you to benefit of the best available skills on Symfony.

SensioLabs, designer of the Symfony framework, is proud to announce the launch of its new range of support packs: SensioLabsSupport, designed to assist professionals in their daily use of Symfony. With 3 different packs – Bronze, Silver and Gold – SensioLabsSupport offers an exclusive and privileged access to the SensioLabs Competency Center, through an online multilingual portal, enriched with many additional ressources and features.

The SensioLabs Competency Center at your service
SensioLabsSupport has been designed for professionals who need to be supported in handling and using Symfony. By offering the services of its Competency Center, SensioLabs brings them all help and solutions they may expect. Fabien Potencier, lead developer on Symfony : Subscribing to SensioLabsSupport allows you to benefit of the best available skills on Symfony.

Via an online support portal, customers are able to contact directly the SensioLabs Competency Center, submit their issues and open tickets related to their requests. SensioLabs then offers several guarantees about their processing, including:

  • availability of the technical ressource assigned to the ticket;
  • process and response time;
  • response quality and relevance.

A tailor-made offer
Each project has its own constraints and issues! SensioLabsSupport fits with all projects, regardless their scale, their objectives or their issues, by splitting its offer into 3 different packs: Bronze, Silver and Gold.

Although the 3 packs tend to cover the same technical area – maintenance on Symonfy1 and 2, bug fix patches related to security vulnerability or updates, support on Twig, Silex, Swift Mailer and Symfony2 bundles, etc. – their differences lie in the level of service that each of them offers :

  • Bronze pack, essential for a correct handling: a support by email, a response delay between 1 and 7 days depending on the severity of the request, a number of support tickets limited to 3 per year.
  • Silver pack, more option for more serenity: a support by phone or chat on option, a response delay between 3 hours and 5 days, a number of support tickets limited to 3 per year.
  • Gold pack, the more advanced SensioLabs support: a multicanal support included in the pack, a dedicated SensioLabsSupport manager, priority bug fix patches, support on additional software (Doctrine, Propel, Varnish…), a response delay between 1 hour and 2 days.

The 3 packs are also available in 3 different languages – French, English and German – to allow anyone to benefit of tailor-made response in the language of one’s choice.

And still…
Furthermore, SensioLabsSupport includes access to many additional features and contributions of the Symfony Community. Access to this unique base of ressources is a major asset of SensioLabsSupport since it allows to benefit of knowledge and experiences of the best Symfony and Open Source specialists. SensioLabs finally offers a rich and complete FAQ related to the different support services and levels.

About SensioLabs
SensioLabs is an Open Source solutions editor, dedicated to the design and the development of web applications. Designer of the Symfony framework – leader of PHP industrialization tools – of the micro-framework Silex and of the templating engine Twig, SensioLabs puts pragmatism at the heart of its solutions: its products and services are designed to minimize technical constraints and enhance business challenges of web projects.

Founded in 1998 by Fabien Potencier and Grégory Pascal, SensioLabs put innovation at the core of its philosophy: supported by strong international communities surrounding its Open Source tools, SensioLabs spends 30% of its annual turnover to research and development. Eligible for research tax credit (CIR), SensioLabs is approved by the French Ministry of Research and OSEO.

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