New consumer mobile trends have created a "digital gold mine" of customer insight for merchants.
Seattle, WA (PRWEB) January 17, 2013
Venuelabs, the leader in local consumer monitoring, measurement, and insight, today announced the company’s CEO, Neil Crist, is scheduled to lead a technology innovation forum for retail executives at the 2013 Convenience Retailing University, January 28 to January 31, 2013.
Mobile Trends Create New Opportunities for Merchants
Rapidly changing consumer behaviors and trends in mobile are creating a “digital gold mine" of voice of the customer insight and feedback about every aspect of a business. Leveraging Venuelabs proprietary customer intelligence technologies, leading brands are tapping into these channels, and driving continuous and meaningful improvement in marketing, operations, products, staffing, customer service - and most importantly, the bottom line.
The forum will explore how brands are operationalizing critical real-time feedback to improve their marketing, customer service, training, and strategic planning. Additionally, the company will share Venuelabs industry benchmarks from it’s platform that is now monitoring nearly 300,000 merchants.
“We are honored to be a part of this event again this year,” said Venuelabs CEO Neil Crist, “The landscape of consumer insight while growing at an exponential rate, has become highly fragmented, and rooted in consumers sharing local experiences across the mobile and social web. Without Venuelabs unique technology, these problems are left unsolved and merchants are left blind to valuable customer learning.”
Venuelabs has built a comprehensive enterprise scale platform that discovers and listens holistically to hundreds of consumer channels, combining proprietary and customer-specific data to provide merchants and chain stores with dashboards, alerts, in-store sentiment and metrics that drive actionable analysis. Today, Venuelabs brings together local insight from sites like Google+ Local, Foursquare, Instagram, Yahoo Local, Facebook , City Search and over 100 more.
Venuelabs is the leading provider of local listening, measurement, and engagement solutions for merchants. Venuelabs technology connects merchants to their local customers by transforming mobile, social, and local signals into actionable business intelligence. Venuelabs now tracks nearly 300,000 locations in over 40 countries for thousands of brands, including McDonalds, Subway, Chevron, Red Robin, IMAX, Ace Hardware and Mercedes Benz. Learn more at http://www.venuelabs.com.