Incident Manager is a lightweight ticketing and incident management system that allows support teams to quickly and effectively manage potentially harmful incidents before they effect critical business processes.
Saint Paul, MN (PRWEB) January 22, 2013
Nagios Enterprises is extending their product line by releasing Nagios Incident Manager (IM). Incident Manager is a lightweight ticketing and incident management system that allows internal and external support teams to quickly and effectively manage and resolve potentially harmful incidents before they effect critical business processes. The intuitive web-based interface provides users with enterprise-class functionality offering security, mobility, and third-party integration.
Incident Manager increases response team efficiency by spreading out the workload to the most relevant support staff. Customizable groups and contacts allows for incidents to be compartmentalized for quicker, more consistent incident resolution. Combined with the advanced sorting features within the dashboard, Incident Manager is an extremely powerful organizational tool for support teams and individual users alike.
With seamless integration to other Nagios IT infrastructure monitoring solutions such as Nagios XI, Incident Manager creates a centralized hub for IT support teams. When an incident occurs in Nagios XI, the IT staff are notified via the Incident Manager interface allowing users to focus on fixing problems, which saves organizations time and money.
Nagios Incident Manager allows support teams to track their performance ultimately resulting in less downtime and greater efficiency. With statistics such as MTTR (mean time to resolution) and first response time, Incident Manager gives admins and users the ability to create a goal-oriented response system focused on incident resolution turn-over and increased overall team performance.
Incident Manager also delivers exceptional customization with an accessible API. The advanced flexibility that the API provides can adapt to nearly every environment and gives users the ability to fully customize Incident Manager to meet the needs of their specific implementation.
Introductory promo pricing for Nagios Incident Manager starts at $495 – a savings of over 50% – and lasts until April 1st, 2013 . A Free 60-day trial is also available on the Nagios website at [http://www.nagios.com/products/nagiosincidentmanager
With multiple awards, notable users in every vertical and horizontal sector, an active worldwide community, and hundreds of addons and extensions, Nagios is the industry standard in IT infrastructure monitoring. Nagios provides critical monitoring and alerting for networks, systems, applications, metrics, and business processes. Nagios Enterprises is the official commercial arm of Nagios and provides value-added services, products, and solutions to clients worldwide.