Montvale, NJ (PRWEB) January 22, 2013
Cyber M@rketing Services/CRMXchange, the leader in online events for CRM and Contact Center professionals, announced a new series of webcasts designed to enable companies to learn more about new applications to help them operate more efficiently and improve the customer experience.
The Technology Innovation Showcase is a monthly program featuring live presentations on cutting-edge products by leading solution providers. The 20-minute live webcasts will include detailed demonstrations, application-specific case studies and implementation procedures as well as a Q&A session at the end of the presentation.
“We have not previously hosted online product demonstrations,” said Sheri Greenhaus, managing partner of CRMXchange, “but the escalating demand for solutions that enable companies to differentiate themselves by providing better customer experience, coupled with audience requests for access to detailed information on updated applications made this new program a natural extension of our offerings.”
The Technology Innovation Showcase series will kick off on Thursday, January 31st with Five9, the leader in cloud contact center software, presenting “How to Build a Contact Center in 20 Minutes." Chris Miller, Director of Sales Engineering, will conduct a dynamic demonstration of the Five9 Virtual Contact Center Suite, which enables companies to respond to shifting business priorities and quickly set up new routing queues that enable skill-based call transfer, automatic callback and more.
Registration is free for all events and can be accessed on the new Technology Showcase Section of the home page at http://www.crmxchange.com
CRMXchange is the premiere destination for information on customer relationship management solutions, including customer interaction best practices, CRM programs, training, and other valuable industry resources. For more information, visit http://www.CRMXchange.com, or contact Sheri Greenhaus at (201) 505-1743