Load balancing SIP proxy in High Availability mode is essential for handling high concurrent call volumes in Asterisk based contact centers.
Fredericton, New Brunswick (PRWEB) January 22, 2013
Indosoft Inc., developers of Q-Suite, the industry leading call center software for Asterisk telephony, announces the availability of load balancing for contact centers setup with an Asterisk cluster. With this enhancement to its High Availability (HA) SIP proxy, Q-Suite continues its expansion into the large and very large contact center deployments. Hosted Cloud based service providers and large premise based operations can use Q-Suite to deliver enterprise-class contact center solutions with multi-tenant option.
Q-Suite is a powerful contact center software that provides a feature-rich ACD and Dialer in a distributed architecture. The load balancing allows Q-Suite to use multiple Asterisk servers in a cluster to handle high concurrent call volume entering the ACD queues. This feature allows Q-Suite to scale to multiple Asterisk servers to handle the peak load of very large contact center operations while offering its advanced queuing and skills based routing.
High Availability SIP proxy is a part of the fault tolerant call survival architecture for Q-Suite. The Overseer Watchdog system within Q-Suite provides mechanism for monitoring and making fail-over decisions. This enhancement to its SIP proxy further consolidates the capability of Q-Suite to provide High Availability with large concurrent call handling capacity to contact centers wanting to use Asterisk as their telephony platform.
“The built-in tools and the extensive feature-sets make Q-Suite the ideal candidate for contact centers using Asterisk telephony. Q-Suite with load balancing can now handle very high concurrent call volume, scaling effortlessly to multiple telephony servers. Q-Suite ACD controls and manages the call routing and distribution seamlessly, using skills based routing and queue prioritization,” said James Terhune, Chief Technology Officer at Indosoft. “When deployed as a multi-tenant hosted contact center platform, Q-Suite can scale with the growth of the managed services.”
About Indosoft Inc.
Indosoft Inc. is a global provider of contact center solutions. It is also the developer of Q-Suite, the industry leading contact center ACD software for Asterisk telephony. It also offers on-premise and hosted call center solutions through its managed services partners. Q-Suite is available to Indosoft technology partners for offering private label call center solutions. It also licenses its ACD for Asterisk with .NET, Socket and XML libraries to enterprises planning to incorporate Asterisk IP telephony within their product.