United Auto Exchange Receives Standard of Excellence In Automotive Customer Satisfaction Scores

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UnitedAutoExchange.com was given honors for their ease of use and customer convenience.

United Auto Exchange has received a 5 star consumer rating by JT Power Association. The survey comprised of nearly 1000 former and existing customers. Most of the questions are involving ease of use, cost effectiveness and customer service.

UnitedAutoExchange.com is a used car classified site that focuses on leased vehicles. The service allows lease owners to sell their vehicles pre lease expiration. Conversely, it allows potential buyers to take over the lease payments and or buy the vehicle out right. The company has been in business since 2009. Prior to 2010 the company focused specifically on luxury vehicles due to the higher residual value making. They now carry almost all auto manufacturers.

The site has received praise from JT Power Association. "United Auto Exchange is one of the simplest auto sites to buy a vehicle from. We survey all of the major auto sites so our process is very thorough," said Mitchell Fairwood of JT Power Association.

As perceptions of both reliability and actual vehicle dependability improve, new-vehicle shoppers are considering used models before making their purchase decision.

As vehicle reliability improves across the industry, used vehicle shoppers now consider an average of 3.3 vehicles in 2013, compared with 3.1 in 2012 and 2.9 in 2010. Additionally, fewer shoppers (21%) in 2013 purchased their vehicle without cross-shopping other models, compared with 26% in 2012 and 29% in 2010.

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Eliana Paige
Vines One
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