MIAMI (PRWEB) January 23, 2013
TelxNYC, New York computer support company specializing in IT performance solutions, today announced that their live technical Remote Online Support services are now available free of charge to existing customers. In order to better serve immediate assistance to their customers, Telx has expanded its innovative technical support services in Florida, Texas and now in New York!
This complete coverage of Remote technical support highlights Telx's commitment to its growing and diversified nationwide customer base. By offering support in real time, TelxNYC’s technical support team is better suited to address and escalate requests in an effective and timely manner.
Customers can contact Telx IT support New York during business hours and receive Remote Online Support from their highly skilled technical professionals covering any issue the customer addresses.
The launch of the Remote Online Support will help increase Telx’s response rates, decrease response times and help deliver greater visibility into the issues their Technical Support team deals with on a day-to-day basis. Telx’s recent call center data shows that using Remote Online Support increases customer satisfaction by 20 percent while reducing the amount of time people have to spend on the phone.
About Telx - Telx was established in 2002 and grew to become the 5th largest IT Company, rated by PC magazine. Telx has Support facilities located centrally in Miami FL, New York NY, and Dallas TX. Telx provides technology services to a diverse market with a complex of multi station needs. Their solutions fill a void in the marketplace by providing the highest levels of technical service, security, responsiveness, and recovery. No other company has this focus on delivering cost-effective yet with the highest level of technology service with business continuity and disaster recovery solutions.
Telx’s company philosophy of total customer satisfaction and making a difference has provided them a model for exceptional service, delivery and support. This model of excellence makes Telx IT computer support of new york, the destination of choice for all technological needs, at a very competitive price. Telx’s goal is to enable their clients to do what they do best – earn profits from their core business, while ensuring that they comply with the technology market environment requirements in the most cost effective manner. Telx is committed to excellence that is found in their variety of services. Telx’s clients are their greatest asset, and they are dedicated to serving their needs in a best, innovative way.