Thomson, IL (PRWEB) January 23, 2013
Heirloom Solutions just launched a brand new website to make buying seeds online a quick and easy process. The new website allows customers to do things like: set up an account, track orders, review previous purchase history, track rewards points, and add seeds to their “wish list.”
One more thing that their customers will be able to do is write an online review of each product. Heirloom Solutions is particularly excited about this feature because it will allow people who are new to planting seeds to take an inside look at what other growers think about each seed.
The new site allows customers to create an account similar to the type of account that online sales giants such as Amazon.com and Overstock.com offer their customers. The account will allow the customer to track rewards points, store shipping and billing information, review order history, and much more.
“As a plant enthusiast, I track all of my plants and their progress. I make sure that each plant is properly tagged so I know what I am harvesting. Now, image you are at the end of the growing year. What if instead of writing down all the plants you want to order next year and trying to find that list later, you could just add all of those plants to your online wish list? Now our customers can do just that,” says Nick Huizenga, senior botanist at Heirloom Solutions.
In May 2012 a company named comScore was commissioned by UPS to conduct an “Online Customer Experience Study.” A summary of the report can be found through the UPS Pressroom at http://www.pressroom.ups.com/pressroom/staticfiles/pdf/fact_sheets/comScore_Customer_Experience_White_Paper.pdf. One of the “Key Findings” of this report showed that customers like to have information such as tracking and shipping information readily available. The report states, “There are several other things that retailers can do to improve the experience for their online shoppers. The first is to communicate the expected delivery date of the order; customers are willing to wait for their orders but want to know just how long that might be.” This new website will allow Heirloom Solutions to offer this information in this format to their customers.
“The key to any business, or life in general for that matter, is to evolve and adapt. This new site is a function of the evolution of the online customer experience,” says Bill Heid, owner of Heirloom Solutions. “We want our customers to have a great buying experience with us. We hope that this new site will make it easier for the customer.”
To see the new Heirloom Solutions website and the interactive features mentioned in this release go to… http://www.heirloomsolutions.com/?utm_source=PR&utm_medium=PR&utm_campaign=PR12312.