Year after year, the story is the same: doctors are doing exceptional in providing quality and compassionate care.
Winston-Salem, NC (PRWEB) January 31, 2013
According to DrScore’s 2012 Annual Report Card, doctors continue to do better in providing quality care for their patients. Over the past two years, overall patient ratings of their doctors continue to rise, with 2012 rating numbers higher than ever seen before. This year, patients rated their doctors a solid 8.6 out of 10, an increase of 1.24 over 2011 ratings and 1.55 over 2010 ratings. The 2012 DrScore Annual Report is based on over 50,000 reviews of doctors received in 2012.
“This year’s report card was based on more and better data than any previous year,” said Dr. Steven R. Feldman, founder and CEO of DrScore and one of the nation’s leading patient satisfaction advocates. “We’re seeing a true crosshatch of our country’s patients and their beliefs of the care their doctors provide. Year after year, the story is the same: doctors are doing exceptional in providing quality and compassionate care.”
In 2012, doctors received similarly high ratings across a number of key areas that patients are concerned about:
- Thoroughness of the exam: 8.75
- Time spent with the doctor: 8.67
- Treatment success: 8.58
Patients continue to rate their doctors as friendly and caring. Nearly 75% of ratings submitted gave doctors a perfect 10 for a friendly and caring attitude, with 88% of all patient feedback about their doctors’ friendliness giving a rank of 7 or higher.
Not all was well, however, and not all scores were perfect, with certain categories of care, especially communication, showing up at the bottom of the ratings spectrum:
- 10% rated their doctor a 0 or 1 for following up on problems.
- 8% rated their doctor a 0 or 1 for involving the patient in the treatment decisions.
- 8% gave their doctor a 0 or 1 for instructions on how to care for their illness or health condition.
- 8% gave their doctor a 0 or 1 for how well the patients’ questions were answered.
- 13% gave their doctor a 0 or 1 for giving advice or help after hours
One of the key strengths of the DrScore survey, which has been validated by the Agency for Healthcare Research and Quality (AHRQ), is its ability to “drill down” and find out what, specifically, can be done by doctors and medical groups to improve the care they provide their patients. The most common area in which patients reported something could be improved was with the doctor’s care, which was reported at about 11% of 2012 patient visits. Of these, the most common concern wasn’t that the doctor wasn’t spending enough time with the patients; this was present in just over 50% of all reported concerns. The most verbalized concern was, instead, that the doctor was not answering all the patient’s questions and not spending enough time on the patient’s concerns. Each of these was reported at 59% of patient visits to doctors in 2012.
DrScore uses a scientifically-validated online survey to capture core components of a patient’s visit with a doctor. Patients share the full spectrum of their experience with their doctor in the short and easy-to-complete survey. Medical practices throughout the country utilize DrScore’s survey data to help them drive patient excellence initiatives at their practices and offices.
DrScore is now certified by the National Committee for Quality Assurance (NCQA) to collect online patient satisfaction surveys for patient-centered medical homes (PCMH) using the CAHPS® PCMH patient satisfaction survey. For a low cost, patient-centered medical homes can survey their patients online; DrScore will collect all patient satisfaction data and report that data to NCQA. Learn more and request a quote by emailing [email protected] or visiting http://www.drscore.com.