CriminalRecords.us.org pushes forward to additional staff at new call centers and to provide the best possible help they can for their customers.
Denver, CO (PRWEB) January 31, 2013
CriminalRecords.us.org recently hired new employees for their national call centers and as a result customer service satisfaction has also increased. The company is happy to report satisfied customers, low call hold times, and minimal refund requests.
Customer Service Manager Josh Fraser comments: "We are proud to report a drop in call wait times and a boost in customer satisfaction. Over 90 percent of our customers are content at the end of each call and we want to continue to raise this number. One hundred percent will be our final goal, though it may be tough."
Fraser continued in his description of customer satisfaction rates noting that less than 2 percent of customers request a refund for unsatisfactory criminal record reports.
CriminalRecords.us.org pushes forward to additional staff at new call centers and to provide the best possible help they can for their customers. With call centers open 24/7, it is important to have a fully thriving staff in order to maintain the virtually no wait time appeal.
Fraser also added: "Though our criminal record reports are the most accurate background checks out there, it is also important that we provide the valuable support our customers needs. We will continue expanding our call centers in order to give our clients the service they deserve."
Criminal records found on the company's website can include information like current location, previous aliases, legal troubles and more. The background checks and customer service supported by CriminalRecords.us.org helps the growing company become a strong competitor in the industry.
CriminalRecords.us.org provides criminal record searches for those interested in finding out background information on themselves or others. We provide data on the full name, address, average income, bankruptcies, and more about the person in question. Live chat with customer service representatives online or dial 1-866-434-4253.