MarriageRecords.us.org to Add Social Media to Their Customer Service Mix

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Simply waiting for calls to come into the phone bank is not enough in 2013, company says.

MarriageRecords.us.org

MarriageRecords.us.org

We want to get this right the first time out of the gate. That way we can continue to build the trust and confidence of our valued customers.

MarriageRecords.us.org is building up social media feeds in order to give people a new way to connect with their customer service department, company officials said.

“In 2010, you could get away with simply having a call center,” company spokesman Josh Fraser said. “In 2012, you could get away with having a call center and online support. But in 2013, you need to be able to connect with people on social media. That's simply the way the world works today.”

The company is currently in the process of designing a new blog and will then move forward to create social media accounts on LinkedIn and Google+ among other sites.

“People don't communicate with email anymore,” Fraser said. “They tweet their concerns, they leave Facebook comments, they engage in conversations on Google+. If you want to be a serious customer service organization, you have to communicate with people in the way they feel the most comfortable communicating.”

Fraser said the new blog should be ready for launch later this month. The other social media access points will be launched at the same time.

“We are not rushing into anything,” Fraser said. “We want to get this right the first time out of the gate. That way we can continue to build the trust and confidence of our valued customers.”

MarriageRecords.us.org will announce the official launch date shortly, Fraser said.

“We are almost ready to go,” he said. “We just want to make sure there are not any unanticipated glitches.”

About MarriageRecords.us.org:

MarriageRecords.us.org provides an Internet database to search marriage records and other family histories. Research all public records with an easy to use name and location search finder to view relatives' pasts and possible secrets.

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