The negative feelings associated with the customer service industry come from the period at the turn of the century when many companies tried to cut costs by outsourcing customer service to other countries with different cultural concerns than our own.
(PRWEB) January 31, 2013
RecordFee.com said yesterday that the industry needs to come together to form industry-wide standards in order to avoid government intervention.
“It's very clear that the current administration is committed to increased regulation of most industries,” said company spokesman Josh Fraser. “Given that there is widespread consumer dissatisfaction with the call center industry, we need to take steps to regulate ourselves before legislation is forced upon us.”
Fraser said the negative feelings associated with the customer service industry come from the period at the turn of the century when many companies tried to cut costs by outsourcing customer service to other countries with different cultural concerns than our own.
“While the companies may have saved money in the short term, they actually lose money in the long term by alienating current and potential customers,” Fraser said. “When you have a problem, you want someone who speaks your language and understands your culture. In the push to implement globalization, this fact was often forgotten.”
The company said they are willing to listen to what other companies would suggest in order to create a self-regulating customer service industry.
“Obviously, we would want to start with a commitment to making sure all call centers are domestically based,” Fraser said. “Then, we would want to institute cross-industry benchmarks to ensure quality.”
Fraser said the time for the industry to come together is now, before it is too late.
“Government intervention is never good for an industry,” Fraser said. “Because ultimately, government bureaucrats will never understand an industry's culture as well as those companies that are in the industry themselves.”
RecordFee.com is a top customer service solution for public records reports like background checks, driving records, vehicle history reports and more. The website is a trusted source, processing thousands of online searches and earning a reputation as a leader in the public records and customer service industries.