Boston, MA (PRWEB) October 08, 2013
Today, Zappix, the provider of a leading edge, Cloud-based multi-channel consumer engagement mobile platform announced that Village Fertility Pharmacy of Waltham, MA (VFP) implemented Zappix. With the Zappix solution, VFP was able to modernize their business process utilizing mobile multi-channel capabilities. Patients who have downloaded the Zappix free app are able to engage with the Pharmacy in an easy and intuitive way from the moment they are in the clinic through their entire fertility medication cycle on iPhone and Android phones. Patients can use their smartphones to register, order or refill prescriptions and avail themselves of Village’s multi-media resources anytime and anywhere. Furthermore, if they need to engage with the Pharmacy, they can use intuitive visual menu options [Visual IVR), in addition to touchtone IVR, to call, send an SMS, tweet or provide feedback on FaceBook.
“We are extremely pleased to provide our patients with the Zappix mobile engagement service experience,” said Stuart Levine, the President of Village Fertility Pharmacy. “We found that the Zappix platform utilizes the smartphone far more effectively than call center IVR systems and our patients now have many more ways to engage with us with a single click from the device they carry everywhere – their smartphone. By providing the patients an easier way to reach the Pharmacy, an easier way to order or refill prescriptions and use resources to use the medications correctly and effectively, we have made it easier for patients to manage their treatment cycle. The tremendous amount of added capability, plus the convenience of using your smartphone, transforms the entire patient experience.”
Through advanced Cloud-based technology, Zappix enables a business of any size or complexity to create an entirely content-driven, multichannel, cross-OS mobile customer support smartphone experience in days or weeks without the need to make changes to their IVR or contact center system. Furthermore, businesses can shorten the registration time, increase accuracy, reduce error risk and ultimately shorten the service cycle which leads to better customer service and faster revenue.
It allows a business to interface with existing and prospective customer users across all iOS and Android devices and across a wide variety of channels such as Visual IVR, Mobile self service as well as voice, social media and web, all at a significantly lower total cost of ownership.
“By improving the Net Promoter Score™ (NPS), which is a key customer service experience metric, our highly secure platform creates an immediate, tangible and long-lasting value for any Business-to-Consumer business,” said Amol Josh, the President and CEO of Zappix. “As opposed to a lengthy, costly development cycle typically associated with native apps, Zappix provides an extremely time and cost-effective way for businesses to meet the ever increasing expectations of customers to interact when they are mobile and across any channel of their choice. Helping patients through their entire cycle anywhere and on any device is top priority for Village Fertility Pharmacy and we are excited to provide a key enabler for that experience.”
Increasingly, customer engagement is being recognized as the single most important factor influencing a company’s growth and profits. This recognition, combined with the exploding adoption and usage of mobile devices globally, places the Zappix visual customer service platform in an excellent position to realize robust business growth and ever-widening company and consumer acceptance.
More About Zappix
The Zappix content-driven, multichannel, cross-OS mobile customer support platform enables companies to deliver a vibrant, visual customer service experience in order to engage clients through their smartphones.
Since 2012, the Zappix app has grown rapidly to support hundreds of companies that now provides consumers a streamlined way to reach customer service through a visual IVR and self service options. The continually expanding list of Zappix-supported organizations now includes insurance companies, utility companies, banks, internet and mobile service providers, retailers, airlines and government agencies.
Zappix recently opened its Headquarters office in Burlington, MA.
For more information about Zappix, contact Gal Steinberg, Vice President of Marketing at: 781.214.8124; gal(dot)steinberg(at)zappix(dot)com.