Hebron, KY (PRWEB) October 14, 2013
Pomeroy, a global leader in managed services to optimize the IT infrastructure, today announced that it has been positioned by Gartner, Inc. in the “Challengers” quadrant of the “Magic Quadrant for End-User Outsourcing Services, North America.”
Gartner's scope for end-user outsourcing (EUO) services includes services that span clients' day-to-day management and operations of desktop, mobility and service desk. Gartner defines desktop outsourcing services as services related to desktop computers, desktop hosting servers, the underlying network infrastructure, the processes and the organization. IT service desk is defined as the provision of internal end-user support for all information technology services. Mobility includes labor, facilities, systems, processes, management, connectivity and problem tracking and resolution for mobile devices, including bring your own device (BYOD).
“We consider our positioning in this elite class of “Challengers” a confirmation of our mission to enable customers to unlock the power of information to improve business performance,” said Chris Froman, President and CEO of Pomeroy. “We continue to innovate while we execute on our strategy roadmap. We are actively launching new services in remote monitoring and enterprise mobility management while we continue to provide excellence in the execution of our optimized infrastructure strategy for end-user computing, including virtual desktops and managed cloud services. High client satisfaction and renewal rates tell us we are on the right track to meet our clients’ needs and enhance our market position.”
1 Gartner, “Magic Quadrant for End User Outsourcing Services, North America”, by David Edward Ackerman, William Maurer and Bryan Britz, 26 September 2013.
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Pomeroy provides high quality managed IT infrastructure services, professional and staffing services and procurement and logistics services to Fortune 500 corporations, global outsourcers and the public sector throughout the U.S., Canada and Europe. A recognized leader in the service desk and managed desktop services markets, Pomeroy’s ITIL certified professionals employ a process-centric approach to working with clients, either remotely or on-premise, to plan, design, deploy, manage and ultimately optimize each client's IT infrastructure, leading to the creation of tangible business value and return on their IT investments. Learn more at http://www.pomeroy.com.