Prognosis is “The King” for UC Performance Monitoring at Spoken Communications

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Spoken Communications selects Prognosis for UC to manage its clients' contact centers.

“We selected Prognosis because it’s the king. It’s the ultimate UC monitoring solution.”Devin Foster, IT Operations Manager of Voice Networks at Spoken Communications.

Integrated Research (IR) announced today that Seattle-based Spoken Communications (Spoken) has chosen award-winning Prognosis for UC to ensure the flexibility, scalability and reliability of one of its largest managed-service clients.

When asked why Spoken selected Prognosis, CIO Kathy Lijoi said “I asked our top team to evaluate the marketplace and select the solution that was going to best help us manage our complex contact center environment, and Prognosis came out on top.”

The trigger for selecting Prognosis was when Spoken’s client, a large business process outsourcer, reported a major outage and couldn’t find the root cause of the issue. Lijoi continued, “the ability of Prognosis to quickly identify packet loss at a key network hop was critical for us resolving the issue and restoring service. The solution is phenomenal”.

Devin Foster, IT Operations Manager of Voice Networks at Spoken added, “We selected Prognosis because it’s the King. It’s the ultimate UC monitoring solution.

“With the convergence between IP telephony and the network, the insight Prognosis brings means we’re able to see exactly what’s going on and we can provide the critical details the network team needs to troubleshoot. Prognosis really is the only solution that can provide that end-to-end call quality visibility needed to get to the root cause of issues faster.”

Lijoi concluded, “The industry is aware that performance management is becoming critical, and we need someone who isn’t just following the industry, but leading it. We need a company that is going to partner with us and help us implement a world-class operations team, and IR has delivered on that role. The partnership we have is great.

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About Integrated Research (IR)
Integrated Research (IR) is a leading global provider of high-definition performance monitoring, diagnostics and reporting software. The creator of award-winning Prognosis®, IR builds scalable, customizable solutions designed to manage continuity-critical IT infrastructure, payments and communications ecosystems. IR provides real time solutions that give customers the insight they need to run their business, reduce their operating costs, minimize risk, and gain competitive advantage. For further information on Integrated Research, please visit

Media Contact
United States

Marne Brase
Integrated Research
t: +1 (303) 390 8700
e: media(at)ir(dot)com

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Marne Brase
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