Boston, MA (PRWEB) October 17, 2013
Today, Zappix, the developer of the popular customer service mobile app Zappix announced the rollout of its free app service to the New York City area residents, commuters and visitors. The free Zappix mobile app – available on iPhone (iOS) and Android smartphones – allows consumers to skip frustrating phone menus when they call organizations for customer support and provides the ability to connect with them easily on social media or on their websites with one click from the app Instead of listening to often lengthy and annoying phone menus, consumers swipe through smartphone visual menu options on the Zappix app and touch to connect only when they have found their desired destination saving time and effort and reducing errors resulting in a significantly better experience.
Additionally the Zappix app provides callers the ability to input authentication information, for example account number, on the app before the call is placed thus avoiding the need to punch or say the information during the voice prompts thus further reducing the need to wait to get service. “For example, thousands of calls are made every month to Port Authority of NY and NJ,” said Amol Joshi, President and CEO of Zappix, “but every time the caller must go through multiple options to get to the right destination and repeat the same actions in case the call gets disconnected or if they make a mistake. With the Zappix app, the caller can visually navigate in seconds to the right destination on Zappix Port Authority visual smartphone menu and click to get connected. If the caller gets disconnected, all they need to do is to go to Recents tab and Zappix will automatically get to the last destination without the need to reenter any information,” continued Mr. Joshi. “Zappix NYC menus contain several local businesses and organizations including hospitals, utilities, cable companies, private and public transportation service providers, radio stations and newspapers, hotels, attractions, sports franchises, flagship retail stores among others. Consumers also can use the service to reach several national businesses such as wireless carriers, airlines, car rental companies and banks and Federal Government departments. App users can also connect with these businesses using their social media and web channels with one click from the same screen providing unparalleled convenience to the consumer. Businesses with presence on the Zappix app benefit immensely by reducing a significant cause of frustration when someone calls them for service and providing less costly self-service support alternatives right there on the same screen.”
The Zappix service doesn’t stop at businesses and organizations; Zappix also provides consumers a convenient way to engage in special time-based events such as Mayoral Elections or an unfortunate major storm where multiple product and service providers need to be contacted. The “Featured Events” feature of the Zappix app can be set up quickly to serve such time-based or emergency situations where consumers can benefit from having a single portal. For example, the Zappix app currently features the NYC Mayoral Elections. With one click, residents can connect with Mayoral candidates – Mr. Lhota or Mr. Blasio – on their Facebook pages, website pages to donate or volunteer or tweet all from a device they carry everywhere – their smartphone.
Zappix will continue to feature special New York city events as a service to the area residents and visitors. Zappix app also contains a convenient directory of NY Congressmen/women and Senators with phone, Facebook, Twitter or web addresses for one-click connection.
The Zappix iPhone and Android app now contains over 170 key New York area business and organization listings in addition to many national businesses and organizations such as airlines, car rental companies, retailers, non-profit organizations and federal government departments.
With Zappix the user can browse the customer service number and service options for Local New York area businesses include, Hospitals, Radio Stations, Tourist attractions, Sports teams like the New York Giants, Transportation customer care options such as the MTA and Yellow Cab and the JFK Airport, Newspapers such as the Wall Street Journal, Pharmacies such as Duane Reade, Stores such as Price Chopper, Hotels such as the Crowne Plaza-Times Square Manhattan, Senators, Congressmen and Congresswomen representing NY, Cable providers such as Time Warner Cable, Utility companies such as Con Edison of New York and even local MVNOs such as MetroPCS.
The Zappix app provides a single convenient and intuitive portal for consumers to reach businesses and organizations for product and service support. The Zappix service now available in the Boston and NYC areas will expand to major metro areas in the US over the next few months. The app is available free of charge for consumers to download through the Apple AppStore and Google Play. Businesses and organizations, on the other hand, can subscribe to the Zappix service to create an entirely content-driven, cross-OS mobile smartphone native app presence within days to provide superior experience to customers and non-customers who want to engage with the business through voice or other channels.
More About Zappix
The Zappix content-driven, multichannel, cross-OS mobile customer support app and platform enable companies to deliver a vibrant, visual customer experience in order to engage clients through their smartphones. Since 2012, the Zappix app has grown rapidly to support hundreds of companies that now provides consumers a streamlined way to reach customer service through a visual IVR and self service options. The continually expanding list of Zappix-supported organizations now includes insurance companies, utility companies, banks, internet and mobile service providers, retailers, airlines and government agencies.
Zappix recently opened its Headquarters office in Burlington, MA.
For more information about Zappix, contact Gal Steinberg, Vice President of Marketing at gal.steinberg(at)zappix(dot)com.