Fredericton, NB (PRWEB) October 29, 2013
Indosoft partner program which supports the growth of its contact center software through partners, has been re-designed to focus on the needs of Cloud service providers who are in pursuit of offering contact center as a service. This will simplify the undertaking of Cloud infrastructure providers to offer call center ACD, Dialer, and PBX services using Q-Suite, the industry leading multi-tenant software for Asterisk telephony. The program will now offer concrete benefits in the areas of acquisition cost, on-going end-customer support and private labelling of the multi-tenant software, to Cloud service providers venturing into the contact center services.
As a leading software for Cloud based contact centers, Q-Suite offers a full-featured multi-tenant Call Center ACD, Dialer and PBX that exceeds the feature requirements of most modern day contact center services. A Q-Suite based Cloud deployment on Asterisk provides a powerful and cost-effective platform for offering full facility call center ACD services with Skills based Routing, configurable IVR, Queue priority, real-time Wallboards, and detailed historical reporting. The work-flow within Q-Suite allows Dialer integration to CRM software for tracking lead conversions from acquisition to sales. The availability of a full feature PBX functionality and Email integration makes it a powerful unified communications system.
Cloud service providers can setup Q-Suite with high availability for automatic fail-over to provide redundancy. The power of the underlying Asterisk telephony provides the added flexibility required to setup distributed VoIP infrastructure. Q-Suite will scale to multiple Asterisk servers to grow with the Cloud service growth.
“Cloud services offer benefits like doing away with capital costs, sharing high cost technical work-force, and providing flexibility for on-demand growth to their customers," said Gabe Bourque, CEO at Indosoft. “With this new partnership, Indosoft will provide these benefits to Cloud service providers offering call center ACD, Dialer, and PBX functionality using Q-Suite’s multi-tenant capabilities.”
Indosoft Inc. is the developer of Q-Suite, a robust, feature-rich, and scalable Multi-tenant Call Center Software for Asterisk. Q-Suite provides fault tolerance against failure through its High Availability (HA) system. Running on the technology stack of Asterisk, Linux, Apache, and MySQL, Q-Suite is a cost-effective and powerful contact center software for multi-tenant Cloud services.