Santa Clara, CA (PRWEB) October 31, 2013
Cloud vendor, Giva®, today announced the availability of new educational resources to help companies evaluate current IT help desk or customer service processes, personnel and call tracking tools.
This is the time of year that companies are reflecting on and evaluating their IT help desk and customer service operations. They are deciding if it merits changing processes, workflow, personnel and IT help desk or customer service call tracking tools. Some companies are considering outsourcing and others are considering returning a service desk in house or creating a hybrid service desk model. This important analysis can be aided with the help of Giva’s Excel tools and whitepapers and other vendor independent educational resources available on a complimentary basis from Giva’s web site. Giva has made it convenient to anonymously download these tools without providing any contact information. Customer research indicates that service desk professionals like tools and whitepapers without the “catch” of having to provide personal contact information.
“Giva has put together a unique selection of our best whitepapers and most popular educational resources and have made it instantly downloadable”, said Ron Avignone, founder of Giva, Inc.
The following resources can be instantly downloaded until December 31, 2013:
25 Questions for Measuring Service Desk/Help Desk Maturity
This 25 Question Assessment Excel spreadsheet provides a simple and quick method for gauging the maturity level of your Service Desk/Help Desk
This Service Desk/Help Desk Assessment Excel tool has 5 sections:
Founded in 1999, Giva was among the first to provide a suite of help desk and customer service/call center applications architected for the cloud. Now, with hundreds of customer driven releases, the Giva Service Management™ Suite delivers an intuitive, easy-to-use design that can be deployed in just days and requires only one hour of training. Giva's robust, fast and painless reporting/analytics/KPIs quickly measure team productivity, responsiveness and customer satisfaction resulting in faster and higher quality decision-making. Customization and configuration are all point and click with no programming or consultants required to deliver a substantially lower total cost of ownership. Giva is a private company headquartered in Santa Clara, California serving delighted customers worldwide.
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