The Mailing Room become Royal Mail licensed maintainers for franking machines

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Following the completion of the extensive requirements needed by the Royal Mail, The Mailing Room have become fully licensed to inspect, maintain and repair franking machines. Together with this is The Mailing Room have recruited an experienced team of service engineers to support their customers franking equipment.

When considering paying for your mail services via a franking machine, the Royal Mail have made it mandatory for this equipment to be maintained and inspected by a license service provider. The Royal Mail allows the choice of who provides this service to be decided by each business by offering a range of licensed providers. The Mailing Room today have announced that they have attained this license and are authorised to provide franking machine maintenance service.

Often the provider of franking machine maintenance service is supplied by the manufacturer or independent dealer, but as of 2005 it is now possible to choose and change this, three months before the end of each annual contract. Key services in this would include arranging an annual inspection to maintain your machine is in good working order, next day call out for repair of any equipment and machine swop out, where required.

The Mailing Room initially will be able to maintain Pitney Bowes equipment, which will extend to other manufacturers over time. To attain the license, Mailing Room engineers have recruited a team of experienced franking machine engineers with an average of 15 years of knowledge. Coupled with this, new ISO9001 processes have been put into place ensure that all service provided is to a consistent high standard.

Andrew Parmenter, Marketing Manager of The Mailing Room commented; “Becoming a licensed independent inspector and maintainer of franking machines is essential to provide support & service all our customers and marks a milestone in the growth the business. Customer service has always been the most important area of our business and our maintenance will follow the very high standards set in this area.”

“We believe many existing franking machine customers currently receive poor value for money for their maintenance service and The Mailing Room aim to offer an improved alternative to existing suppliers.”

For more information on maintenance for your franking machine, please contact The Mailing Room on 0800 0192 033.

Who are The Mailing Room?

In summary;

  •     Established in 1998, The Mailing Room are the largest independent franking machine supplier in the UK
  •     Small enough to care big enough to cope - have over 7,000 customers ranging from small businesses through to public sector & commercial organisations such as HMRC, BOC, Jewson, NHS, etc.
  •     Are dedicated to excellent customer service, with each of The Mailing Room team empowered to making your experience with ourselves of the highest standard.
  •     Provide best of breed franking & mailing equipment and services from a range of suppliers including Pitney Bowes, FrancoTyp Postalia and Neopost providing a ‘one stop shop’
  •     Dedicated account management who providing expertise & knowledge on the postal industry to support your future business decisions
  •     Cost reduction experts – key business driver is to ensure customers drive down their costs, whilst not compromising functionality or requirements

For more information, please contact Andrew Parmenter on 0161 797 7778.

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Kayleigh Parmenter

Andrew Parmenter
The Mailing Room
since: 08/2011
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