Denver, Colo. (PRWEB) November 13, 2013
Connect First CEO and Co-Founder Geoffrey Mina will lead a roundtable discussion on Thursday, Nov. 14 beginning at 4:15 p.m. The discussion will focus on the top 2014 contact center initiatives and investment priorities, including an in-depth look into Automatic Call Distribution (ACD), Interactive Voice Response (IVR) and Dialer technologies. “I am excited to be involved in the roundtable alongside innovative leaders in the industry,” said Mina. “I think we all want to explore how to give the best experience to clients who have agents at home.”
After the roundtable discussion, Connect First will be hosting a Crafty Beer Tasting event in partnership with the award-winning FATE Brewing Company Thursday from 5-7 p.m. In addition to the beer tasting, Connect First will be raffling out prizes all day in their booth Nov. 14-15 during exhibit hall hours. Prizes include Breckenridge Vodka and Bourbon, and an iPad Mini.
The Virtual Call Center & Home-Based Agents Summit is an event that dissects and analyzes the pros, cons and business opportunities of using a whole or partial home-based agent model. The Virtual Call Center & Home-Based Agents Summit will consist of several industry leaders providing expert advice on adopting a home-based agent model. The event will take place Nov. 13- 15 at the Hyatt Regency Denver Tech Center in Denver, Colo.
About Connect First
Connect First is an award-winning SaaS telecommunications and cloud contact center software provider that focuses on customer satisfaction and elegant hosted solutions. Connect First offers a robust platform, designed and supported by a team of highly experienced engineers, designers and business analysts, and backed with personalized in-house customer care. Solutions include Cloud Routing, Inbound ACD, Outbound Dialing, Call Tracking, Interactive Voice Response (IVR), Voice Broadcast, Disaster Recovery, Predictive Dialer, Real-Time Telemetry, CDR Reporting, Live Agent Chat and more. Through a consultative approach with each customer interaction, Connect First builds customized solutions to meet the needs of a discerning customer base. Visit http://www.connectfirst.com for more information or a free consultation with a contact center solutions expert.