If you receive fantastic service then please let us know.
(PRWEB UK) 14 November 2013
Rail passengers are being asked to nominate their star First Capital Connect employee for a special award, to both raise money for children’s hospices and charities and help the company deliver even better customer service.
Managing Director David Statham said: “If you get fabulous information from our station teams, jump on a spotless train, receive fantastic service information from our Twitter agents, or have a smooth journey with plenty of driver announcements, then please let us know.
“Once you nominate your star via our website, we will make a donation to one of the children’s hospices and charities on our network that are close to our employees’ hearts.”
David added: “A key part of ensuring our passengers have a great experience with us is to provide them with excellent customer service. This is part of our wider campaign to improve customer service and passenger satisfaction by investing £350,000 to deep clean every one of our trains and improving our customer information systems.”
The staff member nominated most times will receive a prize in recognition of their achievement. First Capital Connect will also be asking all the nominated stars to share their tips on going the extra mile for their passengers so that they become ambassadors of great customer service.
To vote for your star First Capital Connect employee, visit http://www.firstcapitalconnect.co.uk/nominate either from a desktop computer or First Capital Connect’s mobile website.
Notes to editors
First Capital Connect will give £1 per nomination to one of the following charities selected by the person nominating: Keech Hospice Care, which offers care for both children and adults from Luton and South Bedfordshire and children from across Bedfordshire, Hertfordshire and Milton Keynes; Noah’s Ark Children’s Hospice, which provides practical and emotional support to life-limited and life-threatened children and their families, within the communities of north London; and Giving to George’s, a charity which supports St George’s Hospital in Tooting, southwest London, which is one of the country’s largest teaching hospitals – donations will go to the paediatric department.
To read more about the investment in cleaner trains, click here: http://www.firstcapitalconnect.co.uk/about-us/media-centre/news/2013/first-capital-connect-invests-350000-give-passengers-cleaner-trains/.
About First Capital Connect
First Capital Connect (FCC) operates trains from London to Bedford, Brighton, Wimbledon and Sutton on the Thameslink route and Peterborough, Cambridge and King’s Lynn on the Great Northern route.
Approximately 180,000 people travel with FCC every weekday – 95,000 on the Thameslink route and 85,000 on the Great Northern route.