2013 Baldrige Quality Award Honors Hospitals Whose Parent Organizations Are HealthLine Systems’ Clients

Share Article

Baylor Regional Medical Center at Plano (Texas) and Sutter Davis Hospital (California) have received the 2013 Malcolm Baldrige National Quality Award, the nation’s highest Presidential honor for performance excellence through innovation, improvement, and visionary leadership. Both of their parent organizations, Baylor Health Care Systems and Sutter Health, are HealthLine Systems’ clients.

News Image
We offer our sincere congratulations to our client organizations that are honored recipients of the 2013 Baldrige Quality Award.

Baylor Plano received the Baldrige Award based on its consistent performance for quality healthcare measures and high patient satisfaction scores. It also retained more than 90 percent of its first-year employees, and of all employees for the past three years. Baylor Plano was praised as a model institution for Baylor’s Lead design and STEEEP (safe, timely, effective, efficient, equitable and patient-centered) care program.

Sutter Davis, part of Sacramento-based Sutter Health, was recognized for its high performance scores in quality outcomes, particularly for heart attack, congestive heart failure and pneumonia.

The 2013 Baldrige Award recipients were selected from a field of 22 applicants that were evaluated rigorously by an independent board of examiners in seven areas defined by the Baldrige Criteria: leadership; strategic planning; customer focus; knowledge management; workforce focus; operations focus; and results.

In a 2011 report, Truven Health Analytics found that healthcare organizations that have won or have been in the final review process for a Baldrige Award were six times more likely to be among its annual “100 Top Hospitals,” and outperformed other hospitals in all but one metric the company uses to determine its list.

HealthLine Systems’ CEO Dan Littrell commented: “For twenty seven years, HealthLine Systems’ software solutions have helped our clients improve access to care, strengthen relationships with consumers and physicians, move toward paperless provider credentialing, and document improvements in quality. We offer our sincere congratulations to our client organizations that are honored recipients of the 2013 Baldrige Quality Award.”

About HealthLine Systems
HealthLine Systems’ clients include over a thousand distinguished healthcare organizations in all 50 states, Canada, and Mexico. Incorporated in 1985, HealthLine Systems, Inc™ is privately held and is based in San Diego, California. HealthLine has demonstrated the ability to anticipate both industry and technological changes while concurrently delivering systems of technical superiority.

All HealthLine Systems’ Echo™ software systems are offered as either cloud/hosted or as installed solutions. Echo is thoughtfully designed with input from clients over 25 years.

EchoCredentialing is Web-based credentialing and provider management software that is field tested by an NCQA-certified Credentials Verification Organization, CredentialsOnLine™.

EchoQuality is an integrated and comprehensive quality management software solution that supports patient safety and regulatory compliance initiatives.

EchoAccess is healthcare's first fully Web-enabled contact center solution with a Web-browser user interface. Clinical content developed by world-renowned Cleveland Clinic is available exclusively in EchoAccess.

CredentialsOnLine is a credentials verification organization serving hospitals, health systems and managed care organizations nationwide. CredentialsOnLine provides centralized verification services for more than 25 different types of providers, has credentialed more than 150,000 providers, and has completed over 1.5 million electronic Primary Source Verifications.

HealthLine Systems creates lasting partnerships with healthcare organizations, enabling them to enhance the health of their stakeholders by utilizing information provided by HealthLine Systems’ software and services. HealthLine Systems is committed to provide peerless information management solutions to maximize the quality and delivery of healthcare services through technological innovation.

HealthLine clients are consistently recognized for excellence by organizations such as Healthgrades, U.S. News & World Report, Truven Health, and Becker’s Hospital Review.

For more information, please visit the HealthLine Systems’ website at http://www.healthlinesystems.com.

Share article on social media or email:

View article via:

Pdf Print

Contact Author

Rick Stier, Vice President Marketing
HealthLine Systems, Inc.
+1 (858) 673-1700 Ext: 7265
Email >
HealthLine Systems, Inc.
since: 09/2009
Like >
HealthLine Systems, Inc.

Follow us on
Visit website