New Book Helps Business Leaders Improve their Skills with Customer Centric Process Leadership

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Prominent business blogger and author Janne Ohtonen has published a new book called “You Think You Are Doing Well? Become a Winner With Customer Centric Process Leadership!” which helps contemporary leaders to improve their process flows and personal leadership skills.

You Think You Are Doing Well? Become a Winner With Customer-Centric Process Leadership

You Think You Are Doing Well? Become a Winner With Customer-Centric Process Leadership

I wrote this book to help businesses develop a culture of agility and adapt their way-of-working in response to external impacts on their business and value proposition

Some organizations are doing much better in changing their work practices compared to others. What do well-performing organizations know about adapting their processes swiftly and adequately, that others don’t? Read it from a new book, which is available at http://52weeks.ohtonen.fi.

Author Janne Ohtonen takes inspiration from the Greek phrase “panta rhei” (or “everything flows”) once spoken by philosopher Heraclitus, indicating that everything is susceptible to change. This still holds true, 2500 years after these words were first spoken. Organizations are changing constantly, under pressure of market demand, competitive forces, technological inventions and new legislation.

“I wrote this book to help businesses develop a culture of agility and adapt their way-of-working in response to external impacts on their business and value proposition,” says Ohtonen.

With over 150 pages and 52 articles, one for each week throughout the year, the book concisely articulates a number of best practices for business leaders to turn their organizations around towards the new way customers act.

Ohtonen continues, “Today’s customers expect to be treated personally, instantly, and through their own preferred channel – be it online or offline. They are members of a socially hyper-connected world with all information right at their fingertips. Organizations simply need to adapt to this new customer, not only by opening an online store or a Twitter account, but also by changing their mind-sets, behaviours and leadership styles to become truly customer-centric. I wanted to share my ideas on how these tools can help with everyday leadership processes.”

Janne holds three prestigious degrees in Business Process Management, Leadership and ICT, and is a fully trained and experienced business coach. He is also currently writing a Ph.D. thesis on Business Process Management Capabilities, so he is expertly placed to advise on betterment strategies for business.

“You Think You Are Doing Well? Become a Winner With Customer Centric Process Leadership!” is a must-have practical guide to implementing customer-centric process leadership and is currently available free of charge from Janne Ohtonen’s website at http://52weeks.ohtonen.fi along with free videos and infographics. The full publication is released in paperback and as an eBook in November 2013.

About the author

Janne Ohtonen has previously published over 100 highly valued contributions with over 40000 readers in the form of articles, blogs, etc. and he has quickly become one of the best-read bloggers in business community. Ohtonen has over ten years of experience in improving business through customer experience and process improvement projects and is experienced in the fields management consulting, logistics, manufacturing, automotive, software development, NGOs, and many others. Combining leadership skills and business process management tools will provide great results for any organization looking to thrive and Janne is an expert in those areas. Best way to contact the author is through LinkedIn at http://linkedin.com/in/janneohtonen

Proceeds from this book are donated to charity. Jan Reint Holterman, an esteemed founder of BPMLeader, which is an independent community of business process management thinkers, has written the foreword for this book.

What others say about this book and about the author?

“Really important ideas for leaders!” –Founder
“This book helps to build process excellence!” –CEO
“Great ideas for weekly improvement!” –Senior Partner
”Janne Ohtonen is a great speaker and trainer for any organization.” –Senior Vice President
“Janne Ohtonen is a driven individual with plenty of energy and fresh new ideas.” –Chief Technology Officer

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Janne Ohtonen

Lucie Colt
@ohtonen
since: 10/2009
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Janne Ohtonen - Business Coach
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