“Prognosis 10 is the product of two years and $10 million worth of development, and is the most important and exciting release of Prognosis yet,” said Darc Rasmussen, Chief Executive Officer, Integrated Research.
Sydney, Australia (PRWEB) December 03, 2013
Prognosis 10—on general release now—supports customer Unified Communications systems that incorporate technologies from multiple vendors, or that operate in public, private, or hybrid clouds as well as on premises. Because Prognosis provides end-to-end views of Unified Communications networks, support teams can collaborate more effectively to reduce expensive outages, fix problems faster, and improve service quality.
“Prognosis 10 is the product of two years and $10 million worth of development, and is the most important and exciting release of Prognosis yet,” said Darc Rasmussen, Chief Executive Officer, Integrated Research. “We have re-architected Prognosis to make it more customizable and responsive to customer needs.
“Prognosis 10 is the catalyst for a new wave of innovation in the performance management market and you can expect more announcements from us in the coming months,” Rasmussen added.
Prognosis is already the performance management software of choice for customers in more than 50 countries, including some of the world’s largest banks, stock exchanges, airlines, and telecommunications companies. “Prognosis helps me ensure my environment performs at peak, while improving the effectiveness and efficiency of the support teams,” said Dan Maniu, Senior Telecom Manager – IT Architecture, at Cegedim, a global technology and services company specializing in the healthcare field.
Prognosis 10 features a powerful web interface and mobile access, which enables customers to securely receive and act on alerts anytime and from a range of devices. The software consumes fewer datacenter resources than previous versions and can be deployed quickly for immediate results.
As well as providing real-time insights and automation, Prognosis can replay events and supply historic data, enabling teams to identify the root cause of problems. They can also use the software to gain insights into whether their Unified Communications systems correlate with their company’s business metrics and overall strategy.
The release of Prognosis 10 comes amid unprecedented change within the Unified Communications marketplace. Software vendors are releasing products that challenge incumbent Unified Communications suppliers, and businesses are turning in rising numbers to Unified Communications as a service rather than on-premises systems.
In these disrupted circumstances, the ability to manage the performance of a Unified Communications system end to end can give a business a significant competitive edge.
Prognosis 10 supports Unified Communications applications, technologies, and services from Alcatel-Lucent, Avaya, Cisco, and Microsoft.
The software provides benefits to businesses of all sizes, and enables service providers to efficiently and cost-effectively manage and optimize their Unified Communications systems to meet the exacting needs of their clients. Companies with call centers can also manage the performance of critical functions such as call quality, back-office performance, and availability.
In addition, Prognosis 10 presents an opportunity for businesses to start achieving returns from their Unified Communications projects as quickly as possible.
“We see a lot of companies deploying Unified Communications without fully considering the technical and business process ramifications,” said Rasmussen. “By implementing Prognosis 10 concurrently with their Unified Communications deployment, they can immediately gain the insights to avoid expensive outages, optimize performance, reduce cost, and deliver the best possible user experience.”
About Integrated Research (IR)
Integrated Research (ASX:IRI) is a leading global provider of proactive performance management software for critical IT infrastructure, payments and communications ecosystems and the creator of award-winning Prognosis®. Organizations in over 50 countries- including some of the world’s largest banks, airlines and telecommunication companies and over 200 of the Fortune 500 companies rely on Prognosis® to ensure continuity-critical systems deliver high availability and performance for millions of their customers across the globe. For further information on Integrated Research and Prognosis®, please visit http://www.ir.com.
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