PACE Establishes Jobs4America National Council in 2013

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John Stanovcak Becomes Head of Jobs4America Council for PACE

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John Stanovcak, Director of Business Development at NobelBiz, a facilities-based carrier providing value-added telecommunications services to high call-volume clients operating over 500 contact centers and collection agencies worldwide, was appointed to become the Head of the National Council of Jobs4America for the Professional Association of Customer Engagement (PACE.).

Other members of the council are;

Karin Hall, CSO of QCSS, Inc., who will serve as Membership Promotion Chair.

Linda Pavelecky, Consumer Direct Sales/Customer Service at MTD Products, who will serve as Distribution Chair

Jeff Sheehan, Senior Vice President of Site Selection Group, LLC, who will serve on Membership Promotion

Tom Scott, EVP Corporate Development for CallAssistant, who will serve as Public Relations Chair

Haytham Hermiz, Vice President of Operations of Citadel Systems, who will serve as Operations Chair

Michele Shuster, JD, CIPP/US, of Mac Murray, Petersen & Shuster llp, who will serve as Regulatory Advisor

As a former Chapter President of PACE and working with Ohio state officials, John Stanovcak has seen the doors open much easier than in the past to discuss economic development within the contact center industry. He has also witnessed what cities/counties are willing to do in order to bring these contact center jobs to each of their regions. In an industry that is highly regulated, this initiative is extremely powerful in showing lawmakers just how much of the employment percentage is made up of contact center jobs.

According to Phil Grudzinski, CEO of PACE, despite all of the downward spiral in the US economy in the recent years, the contact center industry is one of the few workplaces that was not only hiring but on many occasions was hiring hundreds of people at a time and helping the economy recover.

Quickly after the successful launch of J4A, Michelle Obama committed to creating 15,000 jobs for military spouses. Between this talent pool as well as disabled veterans, the at-home agent market is tapping into a demographic segment that is extremely qualified. With these types of changes taking place, more options from a cost standpoint are available to companies that choose an alternative to offshoring. The industry continues to go through a metamorphosis as technology continues to enhance the ability to employ.

John also mentioned: “With the help of our members we can continue to increase our numbers and hit our goal of 100,000 contact center jobs.” He highly encourages people to reach out to him and see how they can get started.


Jobs4America is a coalition of forward-looking business leaders committed to creating jobs in America. With millions of Americans looking for work and new broadband enabled technologies transforming the way contact centers work, members of this new coalition are coming together to generate thousands of American contact center jobs. Jobs4America members are also helping to identify and encourage other companies, big and small, to join in this innovative campaign, with an overall goal to create a combined 100,000 US jobs over the next two years. This was the mission created by several individuals almost 8 months ago. Today the contact center industry has created over 60,000 for Jobs4America.

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Chris Haerich
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