Features such as presence, instant messaging and CRM integration will help drive business efficiencies across Telappliant's customer base.
London (PRWEB UK) 4 February 2013
Telappliant, the leading Internet telephony provider for UK based small to medium sized enterprises (SMEs), today announced the release of VoIPOffice Communicator, a free desktop application that turns a PC or Mac into a powerful unified communications tool.
VoIPOffice Communicator provides users of Telappliant’s VoIPOffice hosted telephony service with a range of unified communications features - including presence, instant messaging, screen popping and click to dial. The software can be used as a stand-alone softphone or integrated with a hardware IP phone to simplify the placing, receiving and managing of calls and voicemails.
VoIPOffice Communicator integrates with web browsers, contact management software and CRM suites from companies such as Apple®, Google®, Microsoft®, Mozilla®, Salesforce.com® and SugarCRM® for a seamless communications experience.
Tan Aksoy, CEO at Telappliant, commented, “It is widely agreed that unified communications and collaboration are key components of a successful business environment, so I am delighted announce the launch of VoIPOffice Communicator, which will bring a host of UC benefits to Telappliant’s business customers at no additional cost. I am confident that features such as presence, instant messaging and CRM integration will help drive business efficiencies across our customer base.”
VoIPOffice Communicator includes the following key functionality:
- Softphone with video: Make and receive telephone calls using your computer, or take part in video conversations with other VoIP users
- Call management tools: View and manage your dialled calls, received calls, missed calls and voicemails
- Screen popping: See who's calling you with a pop-up window on your computer desktop
- Presence: See whether your contacts are available before you call them
- Click to dial: Click to dial telephones numbers in emails or web browsers
- Instant messaging: Take part in on-screen text chats with individuals or groups
- Contacts integration: Import contacts from Apple® Address Book, Google® Contacts, Linux™ Contacts and Microsoft® Outlook®
- CRM system integration: Automatically open a CRM contact record when calls are placed to or received from that contact
For further information about VoIPOffice Communicator, visit http://www.telappliant.com/voipoffice-communicator or call 0845 004 4040.
Notes to editor
Telappliant provides Voice over IP (VoIP) telephony services to UK-based small and medium sized enterprises. It has been delivering Internet telephony solutions since 2003 and owns one of the largest VoIP networks in the UK, with over twenty thousand customers.
Telappliant delivers feature rich, highly advanced Internet telephony solutions and offers a range of services including hosted PBX, unified communications, SIP trunking, global telephone numbers and high speed broadband. The company is uniquely positioned to deliver state-of-the art, end-to-end communications solutions, offering high quality business support and dedicated account management. A founding member of the Internet Telephony Services Providers Association (ITSPA) and ITSPA Awards 2012 Finalist, the company is fully ISO 9001 certified. For further information about the Telappliant services available visit http://www.telappliant.com.
VoIPOffice™ is a cloud-based, feature-rich business telephony service from Telappliant. It offers crystal-clear call quality, low call tariffs and a multitude of features including an IVR (interactive virtual receptionist) with advanced call distribution, audio conferencing, call recording and unified communications tools.
VoIPOffice is a fully hosted solution, eliminating the need to purchase, install and maintain expensive telephony hardware. It requires minimal technical knowledge to configure and can be easily integrated with CRM systems and other TAPI-compliant software.
There are three versions of VoIPOffice available, from VoIPOffice Hosted Lite (an entry-level telephone service for small businesses) through to VoIPOffice Hosted for Call Centres (a fully-featured solution for call centres with up to 10,000 agents). For further information about VoIPOffice, visit http://www.telappliant.com/ip-pbx.