The software problems that led to customer service issues were the fault of a third-party vendor and have since been rectified.
(PRWEB) February 02, 2013
MyInfoBill.com is asking any customer who may have had a concern or question about their experience with the company to come forward so they can rectify the situation as soon as possible, company officials said.
“We are still recovering from a software glitch that led to some customer service problems in late December and early January,” said company spokesman Josh Fraser. “We are worried that these people may be wary of coming back to us. We want them to know that we are here to listen to their stories and solve their problems.”
Fraser said that the software problems that led to customer service issues were the fault of a third-party vendor and have since been rectified. He said that the company is not sure how many customers were affected and needs to hear from them to resolve their issues.
“We understand their frustration, but want them to know that we can't help them unless we hear from them,” Fraser said. “Our goal is to help each and every customer have a positive experience with our company.”
MyInfoBill.com is also searching the web to identify people who have complained on their blogs and other websites about the customer service glitch.
“We are proactive and when we find these complaints, we will reach out to those people and do what we can to help them out,” Fraser said. “That's simply what a good company does when they are faced with a technical problem that temporarily impacted customer service.”
Customer service website MyInfoBill.com was created to serve the needs of public records clients across North America. With thousands of requests processed each day, MyInfoBill.com continues to grow as a reputable customer service resource. Visit MyInfoBill.com to chat with a live representative or email manager(at)myinfobill(dot)com with any questions or concerns.