Under the mentorship program, experienced customer service representatives will be given financial incentives to work with newer employees.
Houston, TX (PRWEB) February 04, 2013
Seeing the need to improve customer service standards, MyFeePlan.com has initiated a mentorship program where senior staff members will help guide new hires to become experienced experts.
“We are a growing company, and as such we are always bringing on new customer service professionals,” said company spokesman Josh Fraser. “The problem is that new hires can make mistakes – and even one mistake is one too many when you are in the customer service business. So, we need to find ways to bring them up to speed quickly.”
Under the mentorship program, experienced customer service representatives will be given financial incentives to work with newer employees. Benchmarks will be set and when the mentor has proven they have passed on skills to the new employee, they will receive a bonus, the company said.
“This is a win/win situation,” Fraser said. “Senior staff will be rewarded for passing on their skills, while our new employees will become better customer service people more quickly. And, our customers will benefit from the experience.”
Fraser said that they came up with the idea for the mentorship program because there were some customer complaints after the last staffing upgrade.
“We brought people online too quickly, and they made mistakes that hurt our reputation,” Fraser said. “We can't change the past, but we can find ways to make sure those mistakes are not repeated in the future.”
MyFeePlan.com is a customer service solution for public records services like background checks, vehicle history reports, criminal checks, driving records, arrest records, etc. They provide 24/7 live chat and phone support with REAL, professional customer service representatives.